Leisa O'Neill
Trade specialists
Gold Coast,QLD
Summary
At Bunnings Warehouse, I leveraged my problem-solving abilities and teamwork skills to enhance customer satisfaction and streamline operations. My proactive approach in coordinating with vendors and team members led to a significant improvement in the efficiency of special orders and customer service, contributing to the store's success.
Overview
2025
2025
years of professional experience
Work History
Retail Sales Associate
Bunnings Wharehouse
- Assisted customers with product inquiries, selection, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Implemented feedback from customer surveys to enhance shopping experience.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Supported store management in planning and executing seasonal promotions and sales events.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Coordinated with stock team to expedite restocking of high-demand items.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Trade Specialist
Bunnings Wharehouse
- Implemented efficient inventory management systems to monitor stock levels, reduce waste, and optimize turnover rates.
- Boosted company profitability with diligent monitoring of market trends and identification of new business opportunities.
- Coordinated logistics operations for seamless movement of goods across borders while meeting tight deadlines under challenging circumstances.
- Facilitated prompt resolution of disputes between buyers and sellers, preserving positive business relationships.
- Strengthened relationships with clients, suppliers, and regulatory bodies through effective communication and collaboration.
- Prepared accurate documentation for customs clearance, ensuring timely delivery of goods without penalties or delays.
- Mentored new hires by sharing knowledge and expertise in the field of global trade, assisting in their professional development.
- Analyzed client feedback to implement improvements in service offerings resulting in increased customer satisfaction rates over time.
- Participated in industry conferences and seminars to stay updated on current trends, legislation changes, and emerging technologies in the field of global trade.
- Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Built a strong network of industry contacts and partnerships, fostering collaboration and exchange of best practices.
- Assisted in the development of marketing strategies to promote company services within target industries locally and abroad.
- Devised product pricing strategies and trade marketing investments to support growth.
- Created trade marketing strategies to communicate strategies to Number-member team.
- Measured marketing program effectiveness via regular monitoring of KPIs.
- Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
- Networked to identify potential new clients and expand geographic territories.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Reception Assistant
Bunnings Warehouse
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
- Contributed to team efficiency by providing administrative support to various departments when needed.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Maintained up-to-date visitor logs ensuring accurate records were kept for security purposes.
- Demonstrated adaptability in handling unexpected situations, quickly resolving issues to maintain smooth office operations.
- Supported smooth business operations by maintaining clean and organized reception areas, ensuring a professional appearance at all times.
- Assisted in onboarding new employees by preparing necessary materials and providing an informative orientation tour.
- Expedited document processing with proficient use of office equipment such as copiers, scanners, and fax machines.
- Facilitated timely communication between departments by distributing mail, messages, and important documents promptly.
- Promoted a positive company image with polished telephone etiquette and professional interaction with clients in-person or via email correspondence.
- Streamlined office operations for increased efficiency through effective organization and management of files and documents.
- Managed inventory levels of office supplies, placing orders before depletion to maintain uninterrupted workflow.
- Reduced wait times by efficiently handling a high volume of incoming calls, directing them to the appropriate personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Special Orders
Bunnings Warehouse
11.2003 - 12.2024
- Assisted customers with special orders and requests, ensuring a positive shopping experience.
- Worked closely with vendors to ensure timely delivery of special orders or custom-made pieces for clients'' specific requirements.
- Optimized workflow efficiency by effectively coordinating with team members on tasks such as restocking shelves or preparing special orders.
- Developed strong vendor relationships to expedite special orders or resolve shipping discrepancies in a timely manner.
Education
Year 10 -
Merrimac High School
Merrimac Qld1994
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
Timeline
Special Orders
Bunnings Warehouse
11.2003 - 12.2024
Retail Sales Associate
Bunnings Wharehouse
Trade Specialist
Bunnings Wharehouse
Reception Assistant
Bunnings Warehouse
Year 10 -
Merrimac High School
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