Leisa Peters

• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Conducted routine and emergency head counts of approximately 80 detainees.
• Escorted multiple detainees to and from cells, court, hospitals and medical appointments.
• Observed and supervised detainees throughout visits, meal time, recreation and phone calls.
• Tracked approximately 80 detainees through head counts, visitor logs and scheduled activities.
• Observed behaviour of detainees individually and in groups.
• Inspected work sites and crew trucks for contraband, cleanliness and safety.
• Addressed inquiries from general public, other staff, detainees and visitors to resolve concerns.
• Identified issues, analysed information and provided solutions to problems involving, detainees, stakeholders and peers.
• Actively listened to detainees, handled concerns quickly and escalated major issues to supervisor.
• Effectively respond to emergency situations including but not limited to, self harm, fire, assaults and abusive aggressive behaviour towards coworkers.
• Maintained detailed records of all service interactions, ensuring accurate detainee formation was available for follow-up actions.
• Referred detainees to appropriate team members, lodged request forms for others to relevant community agencies and organisations to meet treatment needs.
• Participated in meetings with stakeholders to discuss program objectives and strategies.
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• Escalated any major issues to property manager for immediate remediation.
• Kept accurate records of all resident and tenant correspondence.
• Ensured policies and rules were followed by all tenants.
• Validated rental eligibility by using ACE Property Share's verification process.
• Ensured common areas were kept clean, neat and free of debris.
• Showed apartments to potential tenants and answered questions regarding community.
• Resolved conflicts between tenants in the most effective manner.
• Attended staff meetings and took extensive notes to share with the property manager.

4 months of work experience with one of the most respected Real Estate companies.

• Accompanied buyers and sellers to their home inspections and appraisals.
• Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
• Converted prospects to closed sales for clients located throughout Coburg.
• Communicated with clients to understand their property needs and preferences.
• Developed and maintained a list of properties suited to different needs and budgets.
• Maintained connections with clients to encourage repeat business and referrals.
• Coordinated appointments to show marketed properties.
• Developed and maintained relationships with clients through networking, postcards and cold calling.
• Oversaw the advertising of properties for web and print media.
• Guided clients from beginning to end of the home buying process in choosing the right property.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Showed properties to potential buyers and other brokers at open houses and by appointment.