Leisa Spears

-Led the development of an Indigenous Servicing Pathway Plan including stakeholder collaboration and design.

-Led multiple staff members, championing them to have the skills, knowledge and confidence to be in the drivers seat for their career development and progression.

-Designed the process for a set of Indigenous Service Design Standards including how they would be applied to new budget initiatives to put Aboriginal and Torres Strait Islander customers at the front of product and process design.

-Achieved significant outcomes for customers including several instances where collaboration with policy agencies led to a change in design of services to make them more customer focused.

-Took ownership of building a climate and culture in the workplace that is characterised by integrity, frank and fearless leadership, and care and respect for one another.

-Managed a team of project staff toward the achievement of key project outcomes as the Product Owner in a Multi Disciplinary Team (MDT).

-Managed Agency outcomes as a stakeholder to projects including;
-In a cross-agency project, taking responsibility for the design of project tools, documents and artefacts for the business area I had ownership of.
-Proactive understanding of the Agency business environment and drawing on this to gain input and buy in from key business
stakeholders, both internal and external, to projects, particularly for my role as an Account Manager for a particular Agency program.
-Contribute to, managing and coordinating the a Program response to the Project, acting as a change partner in driving the team toward the change, informed, ready, and with positive intent.
-Active mentoring of staff toward personal and organisational growth in line with career goals.
-Create documents for a variety of purposes and audiences, from Branch and Divisional circulars to support documents for fellow leaders to user personas as an aid in having discussions with staff about building toward stronger culture and engagement.
-Create and collaborate with stakeholders of Ministerial and Secretariat Briefs.
-Develop detailed Business Requirements and detailed business specifications particularly as they relate to ICT changes.

-Business Process Design with a particular focus on gap analysis and requirements building and resource planning and allocation to address gaps.

-Design and champion strategies for optimal change, drawing on existing change management frameworks.
-Regular engagement with Change Managers/Business Leads and other related stakeholders to identify and influence optimal
business process.
-Regular organisation of business process design workshops for process model design, including identification of current and future state processes and gap identification and analysis.
-Scoping, planning and implementation of data gathering activities to inform business process design including workshops with multiple stakeholders.

-Implementation relevant methodologies such as ‘Walk the Gemba’ and process simulations to aid in identification of future focused business process design opportunities.

-Model, using BPMN 2.0 modelling notation and the latest business process software, current and future state processes.
-Develop costing and workforce predictions for both current and future state business processes.

-Prepare, update and circulate complex written material including data and analysis to inform design work and stakeholder needs.
-Write and inform Ministerial Briefs to the expected standard sourcing appropriate information and guaranteeing accuracy.
-Research and information gathering from a broad variety of sources to inform a comprehensive view of changes within the business context to aid in Business Process Design.
-Active mentoring of staff toward personal and organisational growth and succession planning.