Summary
Overview
Work History
Skills
Certificateslicenses
References
Timeline
Generic

Leisa Sutton

Capalaba,QLD

Summary

Experienced BAS Agent, Account Manager and Office Manager. Professional, experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leaders that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proficient Bookkeeper delivering encouragement and feedback to help employees be successful. Well-trained in Financial Management. Adept individual with more than 20 years working with accounting for $1 Million plus revenue-generating business.

Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Structured Accounting. Meticulous and detail-oriented approach to task completion. Focused on correcting discrepancies to increase accuracy and data integrity. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise.

Overview

25
25
years of professional experience

Work History

Office Manager / Accounts Manager

Balco Piping
01.2000 - Current
  • Use of MYOB Invoicing, ordering, purchasing, inventory, quotations, account reconciliation, statements & Payroll..
  • Use of Microsoft Programs
  • Processing of quotations and customer orders
  • Office all-rounder - faxing, photocopying, cleaning, filing, advertising, mail outs
  • Banking (online & in person) bill payments, petty cash & debt recovery
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained strict confidentiality of all payroll information and records.
  • Improved accuracy in calculating tax liabilities by conducting regular reviews of current rates, exemptions thresholds; adjusting system settings accordingly when required.
  • Evaluated the effectiveness of current software solutions, recommending upgrades or replacements when necessary to ensure optimal performance and user satisfaction.
  • Completed payroll accurately and timely to meet employee expectations.
  • Prepared and submitted payroll taxes and reports to regulatory agencies.

Treasurer

Redlands Softball Association
01.2012 - 01.2022
  • Customer Service
  • Staff Management
  • Set up and implementation of Square POS
  • Cleaning
  • Ordering of Stock
  • Procurement
  • Dealing with product reps
  • Processing of Timesheets
  • Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
  • Enhanced financial reporting processes, providing stakeholders with accurate and timely information for decision-making purposes.
  • Drafted treasury reports to support management decision-making needs.
  • Implemented strategies to improve organizational financial performance.
  • Advised management regarding significant expenditures to keep operations in line with budget limitations.
  • Worked closely with auditors to ensure compliance with regulatory requirements, avoiding potential fines or penalties.
  • Prepared and presented financial reports to inform senior management and board of directors.
  • Liaised with financial institutions to secure project funding and optimize financial resources.
  • Coordinated with external auditors to enforce compliance with financial regulations and standards.
  • Negotiated favorable credit terms with suppliers, improving cash flow management.

Recruitment Consultant

Med Staff Recruitment Australia
01.2020 - 01.2021
  • Sourcing of gp vacancy - contacting clinics - surgeries - doctors
  • Use of Social Networking Platforms for Networking
  • Concept designs for Allied Health Applications & Websites
  • Interviewing and screening (Reference Checks) of Potential Candidates
  • Tracking of Time Sheets, cash Flow for IT Company owned by director
  • Design & implementation of procedures
  • Customizing of templates, scripts & templates for recruiting of gps
  • Writing & proofing of documents for business use
  • Set up database and tracking system for Msra.
  • Liaising with Management for ideas on how to better business structure
  • Marketing advertising designing of websites
  • Training in customer service - conversing - script writing - script
  • Monitoring progress of staff and staff performance reviews
  • Implementing staff training to encourage skill building and knowledge
  • Facebook, Instagram, Twitter page design advertising & marketing & monitoring
  • Healthcare Doctors - monitoring of websites media, Facebook page Instagram page - following and engaging with gps clinics and others to encourage partnership and customer building relationships
  • Supply of context and content for websites
  • Proofing of content of websites
  • Working in a team with all employees and management - Making a team that is strong in work ethic and morals
  • Supporting and encouraging each other to ensure deadlines are met and gps and clients are happy
  • Design of advertising, in-house documents & marketing campaigns - Signs QR codes
  • Re hash and revamp of current surgery advertising and marketing inside surgeries
  • Improved client satisfaction by consistently providing high-quality candidates for various positions.
  • Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
  • Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
  • Contributed to business development efforts by identifying potential new clients within target industries or markets.
  • Streamlined interview processes for efficiency, resulting in faster hiring decisions.
  • Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed strong referral networks through active participation in industry groups, professional associations, or community organizations.
  • Mentored junior recruiters to improve their skills in sourcing, interviewing, and relationship-building techniques.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Created and delivered HR training sessions to staff, managers and executives.

Administration

Vinton Tree Services
01.2018 - 09.2020
  • Use of Microsoft Programs, use of iAuditor - design of forms and templates
  • Product sourcing and price negotiations
  • Design of Company Documents
  • Tender and contract submissions and negotiations
  • OHS, EMS & Quality Assurance- Keeping Company documents updated - onsite audits
  • Employee Correspondence - HR - Training Coordination
  • Website design and updates
  • Work cover claims and audits
  • Scheduling of safety inspections on EWPs, Harnesses, trucks, and other equipment
  • Ensuring training registers and licenses are up to date
  • Sourcing of parts for fleet - Price negotiations
  • Diary Management
  • Implemented new technology solutions to improve overall chapter administration and member experience.
  • Enhanced employee satisfaction by implementing streamlined personnel administration processes.
  • Managed benefits administration, ensuring timely processing and accuracy of information.
  • Oversaw contract administration, maintaining accurate records and ensuring timely renewals.
  • Completed payroll processing for 30+ Employees and benefits administration tasks accurately and efficiently each month.
  • Assisted in budget prep, expenditure review, and budget administration.
  • Established best practices for database administration, ensuring consistency across the team.
  • Handled office administration tasks.
  • Increased operational efficiency through continuous improvement initiatives in the administration process.
  • Streamlined the leave administration process with detailed documentation and clear communication.
  • Reduced benefits administration errors by implementing a comprehensive employee onboarding process.
  • Completed payroll, reports and all documentation for operations and administration.
  • Trained HR staff on benefits administration procedures, improving overall departmental efficiency.

Administration

B&E Steel Fixing Pty Ltd
04.2013 - 12.2016
  • All aspects of office, accounts, and business management
  • Customer Service - Evaluation, Reporting, answering of enquires, building of clientele List
  • Liaising with Immigration (Preparation of Paperwork) for Visas
  • Tenders, quotations, sourcing of projects, first point of contact for customers
  • Design of company forms, policies, safety documentation and books
  • Diary Management, booking of staff medicals, accommodation, and travel arrangements
  • Job files, tracking, liaising with suppliers for schedules
  • Collating of schedules, timesheets and day dockets
  • Filing, archiving, ordering of stock, safety gear and staff uniforms
  • Use of Microsoft Programs (Mail, Excel, Word)
  • Implementation and review of company policies, safety documents, procedures and manuals
  • Sourcing and organizing of products and training organization.
  • Handled accounts payable and receivable functions, ensuring timely payment processing and collection efforts.
  • Processed payroll for employees (150 Plus) and reported payroll taxes for organization.
  • Developed annual and multi-year budgets to meet organizational needs.
  • Established solid relationships with external partners including banks, auditors, vendors, and clients to support business objectives.
  • Processed vendor payments, invoices and account statements.
  • Optimized cash flow management, leading to improved liquidity for the organization.
  • Supported year-end audits by preparing physical and digital records for review.
  • Oversaw employee expense tracking with associated expense verification and credit card reconciliation.
  • Maintained policy, procedure and regulatory compliance business-wide.
  • Spearheaded successful financial audits by maintaining accurate records and documentation.
  • Strengthened internal controls, ensuring compliance with corporate policies and regulatory requirements.
  • Successfully negotiated favorable contract terms with suppliers resulting in significant cost reductions without sacrificing quality or service levels.
  • Reconciled balance sheets and income statements each month.
  • Completed payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Created financial dashboards to provide insights into key performance indicators.
  • Utilized financial software to prepare consolidated financial statements.

Office Administrator

Piled Foundations & Drilled Foundation Contracting
05.2012 - 08.2013
  • Use of Microsoft programs
  • Customer Service
  • Processing of payments
  • Typing of retention letters and correspondence
  • Filing, archiving, rotation and ordering of stock
  • Quotes and tenders
  • Greeting of clients and suppliers
  • General office duties
  • Booking of accommodation and car rental for staff and director

Manager

Vanellis Pizzeria and Ice Creamery
02.2009 - 03.2012
  • Customer service, bookings
  • Organization, training and overseeing of staff
  • Planning of roster
  • Ordering and rotation of stock
  • Making of coffees, desserts, and meals
  • Making of pizzas
  • Cleaning and sanitation of kitchen and dining area
  • Customers relations (compliments and complaints)
  • Designing menus, vouchers, and website.

Store Person

Brisbane Aero Engineers
02.2006 - 07.2006
  • Stock control, ordering, purchasing, liaising with engineers on parts needed, sourcing of products overseas and locally, rotation of stock, cleaning, keeping of up-to-date records (for CASA) Stock take
  • Use of Microsoft word and other programs
  • Training of staff on inventory and CASA requirements.

Skills

Account Reconciliation

  • Accounting management
  • Bookkeeping
  • Business Relationship Management & ADMINISTRATION
  • Client Relationship Management
  • Computer Skills
  • Contract Negotiations
  • Customer Relationship Management
  • Data Entry
  • Document Management
  • Employee Supervision
  • Financial Management
  • Human Resources Management
  • MS Office Programs
  • Office Management
  • Payroll Processing
  • Proficient in MYOB & Xero
  • Relationship building and management
  • Scheduling and calendar management
  • Tax Compliance
  • Word Processing
  • Work Planning and Prioritization
  • REGISTERED BAS Agent
  • GST PAYG IAS WORKCOVER OSR
  • Superannuation guarantee
  • Coding transactions, tax invoices and transferring data

Certificateslicenses

  • Registered Bas Agent
  • National Police Check 2024
  • Certificate IV in Financial Services 2012
  • Financial Member Of Australian Bookkeepers Association 8903
  • Certificate TASA and the TPB Code Of Professional Conduct
  • Certificate Committee Management - Legal 2019
  • Certificate Committee Management - Risk Management 2019
  • Certificate Committee Management - Finance 2019
  • Community Coaching General Principles 2020
  • Licence - Open Manual Licence
  • White Card - Construction
  • SITHFAB201 Provide Responsible Service of Alcohol - RSA
  • SRODRV001B Drive and Recover a 4WD Vehicle.


References

References available upon request

Timeline

Recruitment Consultant

Med Staff Recruitment Australia
01.2020 - 01.2021

Administration

Vinton Tree Services
01.2018 - 09.2020

Administration

B&E Steel Fixing Pty Ltd
04.2013 - 12.2016

Office Administrator

Piled Foundations & Drilled Foundation Contracting
05.2012 - 08.2013

Treasurer

Redlands Softball Association
01.2012 - 01.2022

Manager

Vanellis Pizzeria and Ice Creamery
02.2009 - 03.2012

Store Person

Brisbane Aero Engineers
02.2006 - 07.2006

Office Manager / Accounts Manager

Balco Piping
01.2000 - Current

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Leisa Sutton