Leisa Tillemans
36-38 Cairns Street Loganholme,QLD
Summary
Highly motivated professional with 25 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Accomplished Owner offering 2 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.
Overview
28
28
years of professional experience
Work History
Service Representative
Ampol
Waterford, QLD
11.2023 - Current
- Greeted customers and answered inquiries in a professional manner.
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Processed payments via cash, check, or credit card transactions.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Stocked shelves with new products as they arrived in the store.
- Monitored sales floor for potential shoplifters or security risks.
- Ensured compliance with all safety regulations within the store environment.
- Operated point-of-sale systems accurately and efficiently to process customer orders quickly.
Customer Service Manager
Harvey Norman
Loganholme, QLD
10.2022 - Current
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Business Owner
Dandelions 3
TAMBORINE MOUNTAIN, Queensland
06.2020 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision making.
- Conferred with customers to understand needs and finalize purchase orders.
Retail Associate
Tkmaxx & Trade Secret
Southport, Queensland
05.2012 - 01.2022
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Volunteer
Goodstart Child Care
Labrador, QLD
06.2021 - 08.2021
- Organized volunteer schedules and duties to maximize productivity.
- Cultivated relationships and maintained regular communication with nonprofit agencies, schools and social service agencies to solicit community needs.
- Assistised in the day to day programming for children in care.
- Assisted with the care of special needs children whom require one on one assistance.
Resort
Caves Beach Hotel
Caves Beach, Nsw
01.2006 - 01.2012
- Assisted guests at check-in, providing information on various services within hotel.
- Provided end-of-month audits of resort to upper management as required.
- Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
- Responded to and resolved guest issues or complaints.
- Oversaw recruiting, interviews and new employee hiring.
Retail Manager
Bi-Lo
Newcastle, New South Wales
01.1996 - 01.2006
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Education
Teacher Aide
Tafe Qld
Queensland12.2020
Scone High School
Scone Nsw12.1996
Skills
- Cost Analysis and Savings
- New Business Development
- Talent Allocation
- Resources Allocation
- Business Planning
References
- Scott Roy- Tk maxx 0432 978 015
Timeline
Service Representative
Ampol
11.2023 - Current
Customer Service Manager
Harvey Norman
10.2022 - Current
Volunteer
Goodstart Child Care
06.2021 - 08.2021
Business Owner
Dandelions 3
06.2020 - Current
Retail Associate
Tkmaxx & Trade Secret
05.2012 - 01.2022
Resort
Caves Beach Hotel
01.2006 - 01.2012
Retail Manager
Bi-Lo
01.1996 - 01.2006
Teacher Aide
Tafe Qld
Scone High School
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