Leisha Sookoowareea
Wiletton
Summary
I am a motivated customer service professional looking to progress career in a dynamic, growing organisation with over four years of experience. Strong problem-solving skills and outstanding communication skills, with commitment to further education and job skills. Works best in fast-paced environments where I can multitask while being cheery and professional. Very thrilled to use my customer service and age care placement knowledge to roles with more responsibility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service
KFC
06.2023 - Current
- Deliver phenomenal customer service to ensure a positive experience to all customers
- Making sure rules & procedures are always followed
- Having a good attitude towards customers and engaging with them at a professional level
- Abide by health and safety procedures
- Working with my team to maintain smooth operations
- High standards of customer service even during high-volume rushes
- Awarded three times
Work Placement
Retirees, Salter Point Aged Care Facility
11.2024 - 11.2024
- Having one - one with residents, talking about problems and helping with the way they feel
- Encouraging to join in activities and consistently making sure they are engaged
- Developed strong organizational and time management skills by completing multiple tasks simultaneously.
Work Placement
Castledare Age Care Facility
04.2024 - 04.2024
- Help prepare and hand out meals to residents
- Assist in planning and putting forward physical activities
- Always having an eye out to ensure that all residents are being looked after
- Meeting to their needs
- Patience and ability to remain calm in stressful situations
- Abide by Work Health Safety
- Applying infection control
- Gained experience, exposure and knowledge of career-specific procedures and systems.
- Developed strong organizational and time management skills by completing multiple tasks simultaneously.
Customer Service
KFC
11.2021 - 04.2023
- Deliver phenomenal customer service to ensure a positive experience to all customers
- Making sure rules & procedures are always followed
- Packing and making food in a fast paced environment whilst doing it properly and appropriately
- Having a good attitude towards customers and engaging with them at a professional level
- Abide by health and safety procedures
- Working with my team to maintain smooth operations
- High standards of customer service even during high-volume rushes
- Being active for a long period of time
- Managed customer service and ensured customer satisfaction.
Education
Diploma of Nursing - Nursing
AMA College
Joondalup, WA12-2026
Certificate IV Preparation For Health And Nursing - HealthCare
AMA College
Perth, WA01-2025
Certificate III Allied Health Assistance - HealthCare
AMA College
Perth, WA10-2024
Cert III Individual Support - HealthCare
AMA
Joondalup, WA10.2025
High School Diploma -
SevenOaks Senior College
Perth, WA10-2024
Skills
- Communication Skills
- Organisation
- Teamwork
- Problem Solving
- Time Management
- Critical Thinking
- Customer Service Understanding
- Support services
- Reliability
- Reliable customer service
- Friendly, positive attitude
- Quick learner
Certification
- CPCWHS1001 - Prepare to work safely in the construction industry - White Card, 2024
- Mandatory Reporting Certificate, 2024
- St John First Aid for New Drivers Certificate, 2024
- Hand hygiene for clinical healthcare workers, 2024
- Police Clearance, 2024
- General Module and Health & Community Care WorkSafe Smartmove, 2024
- All about Allergens 2023 online training for food service certificate, 2024
- The Basics of Infection Prevention and Control Certificate, 2024
- NDIS Clearance, 2024
- Driver's License, 2024
Languages
English
Native or Bilingual
Interests
- Music
- Enjoy hobbies that combine physical activity with outdoor exploration
- Swimming
- I enjoy cooking for friends and family gatherings
- Reading
- Yoga
- Gym Workouts
- I like trying new recipes and food trends
- Knitting and Crocheting
- DIY and Home Improvement
Timeline
Work Placement
Retirees, Salter Point Aged Care Facility
11.2024 - 11.2024
Work Placement
Castledare Age Care Facility
04.2024 - 04.2024
Customer Service
KFC
06.2023 - Current
Customer Service
KFC
11.2021 - 04.2023
Cert III Individual Support - HealthCare
AMA
Diploma of Nursing - Nursing
AMA College
Certificate IV Preparation For Health And Nursing - HealthCare
AMA College
Certificate III Allied Health Assistance - HealthCare
AMA College
High School Diploma -
SevenOaks Senior College
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