Years in Sales/ Customer Service
Liz Kubendran
Sales Representative
Melbourne,VIC
Summary
21 year old highly-motivated employee, charismatic with an extremely strong work ethic and drive to succeed. Excellent Interpersonal skills, talking to and convincing people is one of my best assets. I am very goal & target driven and work effectively at quickly mastering new skills, i work best under pressure!
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, consistently achieving customer retention goals through relationship building and advanced product knowledge, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.I make sure to always show up to work on time with a big smile and a great attitude to start the day.
Overview
3
3
1
1
years of post-secondary education
Work History
Professional Fundraiser and Team Leader
Surge Direct
Melbourne , VIC
07.2023 - 09.2023
- Raised awareness and attracted donors through marketing campaigns.
- Raised funds by coordinating events.
- Organized materials delivery, space setup and donations for fundraising events.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Supported events by recruiting sponsors and volunteers to meet financial and operational needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cultivated network of potential donors by attending fundraising events.
- Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
- Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
Sales Associate
Puffmi smoke / Smoke n Vape
Melbourne, VIC
10.2022 - 06.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Received and displayed product shipments on store retail shelves upon delivery.
Paralegal Intern /Receptionist Administrator
Vin Law and Co
Kuala Lumper, Maylasia
08.2020 - 10.2021
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments and meetings for management team.
- Scheduled appointments and maintained and updated appointment calendars.
- Transcribed tapes and notes from meetings into prescribed formats.
- Organized legal documents in company filing systems and databases.
- Organized and executed calendar with daily cases and supervisor meetings.
- Drafted witness declarations and pretrial statements.
- Leveraged software to input and maintain client data.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
Front of House Team Member
The Coffee Club
Doncaster , VIC
08.2022 - 10.2022
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
- Restocked product displays based on demand and projected sales.
- Explained menu items, took orders and delivered food courses according to instruction.
Bartender / All Rounder
Little Tim Tam
Prahan, VIC
04.2023 - 05.2023
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Collected and organized daily till totals and tips.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Education
High School Diploma -
Garden International School
Malaysia 06.2020
Bachelor of Commerce - Marketing Management And Research
University of Melbourne
Melbourne 03.2022 - Current
Skills
- Customer Relations
- Interpersonal Relationships
- Friendly, Positive Attitude
- People Skills
- Outgoing Personality
- Team Building
- Organizational Skills
- Training & Development
- Calendar and Scheduling Software
- Good Conversationalist
- Meticulous and Organized
- Organization and Efficiency
- Written and Verbal Communication
- Cash Register Operation
- Cash and Credit Transactions
- Balancing the Cash Register
- Computer Skills
- Technologically Savvy
- Planning & Organizing
- Business Operations Understanding (my best subject ;)
- Customer Complaint Resolution
- Multilingual in [Languages] (english, malay, mandarin)
- Service Prioritization
- Relationship Building
- Flexible Schedule
- Active Listening
- Good Work Ethic
- Reliable & Trustworthy
- Courteous and Professional
- Critical Thinking
- Network development
Qualifications
- Responsible Service of Alcohol Victoria (RSA-VIC)
- Professional Fundraiser (RSPCA)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Professional Fundraiser and Team Leader
Surge Direct
07.2023 - 09.2023
Bartender / All Rounder
Little Tim Tam
04.2023 - 05.2023
Sales Associate
Puffmi smoke / Smoke n Vape
10.2022 - 06.2023
Front of House Team Member
The Coffee Club
08.2022 - 10.2022
Bachelor of Commerce - Marketing Management And Research
University of Melbourne
03.2022 - Current
Paralegal Intern /Receptionist Administrator
Vin Law and Co
08.2020 - 10.2021
High School Diploma -
Garden International School
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