Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
REFERENCES
Timeline
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LEJLA BEKRIC

Haberfield,NSW

Overview

18
18
years of professional experience
1
1
Certification

Work History

Injury Management Specialist

EML NSW
06.2022 - Current
  • Evaluated staff performance and provided coaching to address knowledge gaps of the healthcare system, medical treatments, radiology reports and complex treatment requests such as surgeries and inpatient stays
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Maintained database systems to track and analyse operational data to meet compliance and legislative requirements
  • Devised and implemented processes and procedures to streamline operations and ensure actionables were delivered in line with SIRA practice standards
  • Developed effective improvements plans to review treatment requests, medical expenditure, medical leakage and ongoing management of medical services

Pharmacy Manager

THE ORGANIC PHARMACY
12.2019 - Current
  • Demonstrated commitment & consistency, driven by a desire to do good and exceed expectations without compromising the quality and safety of services and advice provided.
  • Building relationships was at the heart of retaining loyalty during transitioning ownership.
  • Monitored and managed pharmacy staff performance to maximise productivity and customer satisfaction.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all services provided.
  • Maintained all pharmacy and dispensary supplies, with regular inventory checks.
  • Vaccinated patients to provide immunity against influenza, and COVID.
  • Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Established and maintained effective communication with team and healthcare providers to promote high quality patient care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Injury Management Specialist

QBE
01.2022 - 05.2022
  • Collected, arranged and delivered compliance tasks for Case Managers to meet legislative timeframes for completion
  • Evaluated staff performance and provided coaching to address knowledge gaps
  • Developed and updated tracking spreadsheets for upcoming surgeries and treatment requests
  • Created and managed an early intervention program ('Navigator') for worker's suffering from psychological injuries
  • Optimised customer experience by attending complex medical case conferences
  • Provided counselling, support and coordinated care during complex behaviour notifications and raised High Risk escalations to iCare in a timely manner to ensure worker and Case Manager safety

Pharmacist on Duty

SOUTHSIDE PHARMACY
12.2018 - 11.2019
  • I facilitated the introduction of a number of professional services and disease state management interventions including a vaccination clinic, in-house medication reviews and Stroke week in an attempt to share my passion with the wider team and inspire growth.
  • During a networking event, I was asked to partake in the Stepping on Program. The content, delivery and focus were under my discretion as long as falls prevention was addressed. I chose to focus on the most common cause of falls in older people - medication and medication-taking behaviour.
  • Developed a thorough knowledge of medical devices, transition from hospital to home care, compression stockings and herbal and complementary medicines.
  • Recommended OTC devices or medication options to help mitigate individual symptoms and optimise health.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Headed the Opioid Treatment Program in the pharmacy
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Introduced and conducted medication reviews and liaised with other health care professionals to resolve clinical interventions
  • Reviewed all DAA packs for safety and quality
  • Provided regular team learning bytes with a focus on disease state management topics including smoking cessation, stroke prevention, optimising diabetes care

Intern Pharmacist

SOUTHSIDE PHARMACY
01.2017 - 11.2018
  • Followed department policies, procedures and best practices for pharmacy operations.
  • Used Z-dispense software to enter prescriptions and safely dispensed medication verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and managed personal as well as organisations pharmacy accounts
  • Monitored inventory levels and accurate recording of restricted substances - especially S8 safe
  • Implemented and faciliated Staged Supply, Absence from Work certificates. vaccination services, medication reviews, and resolved clinical interventions
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Counseled patients on new medications and OTC products as well as devices, aids, compression stockings and a wide range of herbal and complementary medicines
  • Communicated with patients to collect information about prescriptions and medical conditions
  • Delivered in-house Opioid Treatment Program and established working relationships with local prescribers
  • Provided consultations and answered inquiries from patients, healthcare professionals and staff regarding drugs, potential side effects, and specified use of products
  • Delivered regular learning bytes to the team during meetings
  • Facilitated the introduction of a number of professional services and disease state management interventions including a vaccination clinic, in-house medication reviews and Stroke week in an attempt to share my passion with the wider team and inspire growth.
  • Participated in numerous community events including the Stepping on Program to deliver a presentation on falls prevention, medication and medication-taking behaviour to the elderly in the community.

Pharmacy Student

NIMBIN COMMUNITY HEALTH CENTRE
07.2016 - 07.2016
  • Attended and observation with a Mental Health Nurse Consultants working in an advanced practice mental health role who consulted with patients and provided mental health care.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with healthcare providers.
  • Used motivational interviewing techniques to educate patients on medication therapy, smoking cessation and other substance use disorders

Pharmacy Student

RIVERLANDS DRUG & ALCOHOL CENTRE
02.2016 - 02.2016
  • Observed Psychiatrists and mental health nurses deliver services in the inpatient withdrawal unit for substance dependent patient
  • Attended individual counselling sessions to support patients reduce or stop alcohol and other drug use
  • Learned about medication withdrawal management and discharge planning
  • First exposure to the Opioid Treatment Program

Pharmacy Student

LISMORE BASE HOSPITAL
02.2016 - 02.2016
  • Reviewing and reconciling patient medication charts
  • Rationalising existing medication regimen for safety and appropriateness and making recommendations to optimise therapy
  • Evaluating patient's conditions to ensure all issues are being treated and refer to prescribing team
  • Exposed to SAS and S100 dispensing/protocols
  • Advised on correct administration and dosage of drugs
  • Attended internal case conferences to ensure optimal patient care
  • Provided specific counselling on drugs with narrow therapeutic index, how to use inhaler devices, nicotine patches as well as general lifestyle counselling

Pharmacy Student

SOUL PATTINSON CHEMIST
01.2016 - 02.2016
  • Dispensed and prepared antibiotics suspensions according to prescription information
  • Dispensed numerous psychoactive agents and provided counselling with a focus on administration, safety concerns and anticipated outcomes as well as how to manage side effects.
  • Monitored inventory levels and notified pharmacist of items requiring reorder.
  • Provided friendly customer service at delivery drop-off and ensured correct stock was received.

Pharmacy Assistant

HALA PHARMACY
03.2015 - 07.2016
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Supported operations with filing, copying and faxing.
  • Received, processed and entered prescription orders into Fred dispense.
  • Counselled customers on OTC medications, appropriate dosage and potential side effects.

Lab Demonstrator/Tutor

UNIVERSITY OF TECHNOLOGY SYDNEY
02.2012 - 07.2013
  • As a Casual Academic, tutoring allowed me to learn how to lead early in my career. Learning opportunities presented themselves by actively engaging one-on-one with my students & actively listening to their needs. This allowed me to identify gaps in skills and knowledge that I could facilitate.

Customer Service Assistant

COLES SUPERMARKET
08.2007 - 08.2015
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Answered customer questions about product availability.
  • Maintained inventory levels.
  • Managed payroll.

Youth Mentor Volunteer

RAISE FOUNDATION
01.2023 - Current
  • I am completing training to become a mentor to young Australians. My driving force comes from a strong personal belief of instigating positive change. My goal is to impact young people so they can navigate unique challenges & share a purposeful life, knowing they don’t have to "go it alone".

First Aid Volunteer

ST JOHN’S AMBULANCE
01.2020 - Current
  • First aid skills and delegation skills gained during divisional training sessions have allowed me to act as a first responder on a number of occasions providing life-saving support.

Volunteer

MS AUSTRALIA
01.2013 - 01.2017
  • Assisted with special events and programs including the Christmas Gift Wrap and Course Marshal.

Volunteer

AUSTRALIAN RED-CROSS
01.2006 - 01.2009

Education

Graduate Diploma of Human Nutrition -

DEAKIN UNIVERSITY

Diploma of Leadership & Management

Greenschool
Sydney/Bali
2021

Intern Training Program -

The Australian Pharmacy Guild
Lismore, NSW
2017

MASTER OF PHARMACY - Pharmacy

UNIVERSITY OF TECHNOLOGY, SYDNEY
Ultimo, NSW
2016

BACHELOR OF MEDICAL SCIENCE -

UNIVERSITY OF TECHNOLOGY, SYDNEY
Ultimo, NSW
2012

Skills

Professional Pharmacy Service Delivery

Dispensing

Medication Assistance

  • Allergic Rhinitis and Reaction Treatment
  • Managing Dermatological Conditions
  • Women's Health
  • Baby and Children's Health
  • Smoking Cessation
  • Wound Care and Injury Management
  • Weight Management Strategies
  • Herbal and Complementary Medicines
  • Disease State Management

Accomplishments

RESEARCH PROJECTS:


PAIN MANAGEMENT, UNIVERSITY CENTRE OF RURAL HEALTH

July 2016 - August 2016

A retrospective analysis of factors influencing analgesic prescribing in non-cancer pain in rural aged care facilities: A Case Study


RESEARCH ELECTIVE, UNIVERSITY OF TECHNOLOGY SYDNEY

February 2016 - November 2016

Tissue Biomechanics: An alternative approach to circumvent cancer multidrug resistance


OTHER:

  • Mental Health First Aid Training (2021)
  • Pharmacy Guild Immunisation Course (2019)
  • Presentation for NSW Health Stepping on Program - Medicines and Falls Prevention (2019)
  • Australian Association of Consultant Pharmacy – Stage One (Preparatory) Training (2016)
  • International Girls Day, Presentation to Year 9 & 10 students (2014)
  • University of Technology Sydney, Women's Officer (2009)
  • Local Student Art Gallery Participant (2006)

Certification

PHARMACY BOARD OF AUSTRALIA

Member Number PHA0002096293

Expiry Date: 30 November 2023


PHARMACEUTICAL DEFENCE LIMITED

Member Number 3712759

Expiry Date: 30 April 2023


WORKING WITH CHILDREN CHECK

WWCC Number: WWC0627027V

Expiry Date: 27 January 2026


FIRST AID CERTIFICATE

International Paramedic College

Expiry Date: Requires Renewal


CPR CERTIFICATE

International Paramedic College

Expiry Date: Requires Renewal


ANAPHYLAXIS TRAINING

ASICA

Date Completed: 28 March 2019

Hobbies

Soccer, paining, reading - behavioural and neuropsychology

REFERENCES

PETE MONAGHAN 

Team Leader EML NSW 

T: 02 6620 7389 

E: Pete.M@eml.com.au 


MEER FARAG 

Employer/Proprietor 

The Organic Pharmacy 

T: 0421 921 834 

E: bexleynorthpharmacy@gmail.com 


MICHAEL HERRMANN

Pharmacist/Preceptor 

Southside Pharmacy 

T: 0411 848 141 

E: Michael.Herrmann@westnet.edu.au 

Timeline

Youth Mentor Volunteer

RAISE FOUNDATION
01.2023 - Current

Injury Management Specialist

EML NSW
06.2022 - Current

Injury Management Specialist

QBE
01.2022 - 05.2022

First Aid Volunteer

ST JOHN’S AMBULANCE
01.2020 - Current

Pharmacy Manager

THE ORGANIC PHARMACY
12.2019 - Current

Pharmacist on Duty

SOUTHSIDE PHARMACY
12.2018 - 11.2019

Intern Pharmacist

SOUTHSIDE PHARMACY
01.2017 - 11.2018

Pharmacy Student

NIMBIN COMMUNITY HEALTH CENTRE
07.2016 - 07.2016

Pharmacy Student

RIVERLANDS DRUG & ALCOHOL CENTRE
02.2016 - 02.2016

Pharmacy Student

LISMORE BASE HOSPITAL
02.2016 - 02.2016

Pharmacy Student

SOUL PATTINSON CHEMIST
01.2016 - 02.2016

Pharmacy Assistant

HALA PHARMACY
03.2015 - 07.2016

Volunteer

MS AUSTRALIA
01.2013 - 01.2017

Lab Demonstrator/Tutor

UNIVERSITY OF TECHNOLOGY SYDNEY
02.2012 - 07.2013

Customer Service Assistant

COLES SUPERMARKET
08.2007 - 08.2015

Volunteer

AUSTRALIAN RED-CROSS
01.2006 - 01.2009

Graduate Diploma of Human Nutrition -

DEAKIN UNIVERSITY

Diploma of Leadership & Management

Greenschool

Intern Training Program -

The Australian Pharmacy Guild

MASTER OF PHARMACY - Pharmacy

UNIVERSITY OF TECHNOLOGY, SYDNEY

BACHELOR OF MEDICAL SCIENCE -

UNIVERSITY OF TECHNOLOGY, SYDNEY

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