Lejla Dine
Wollert,VIC
Summary
Experienced Front Office Coordinator/Medical Administrator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions.
Overview
8
8
years of professional experience
Work History
Front Office Coordinator
Aurora Epping Dental Clinic
01.2023 - Current
- Provide an exceptional patient experience by ensuring that patients are scheduled properly and in a timely fashion
- Work in conjunction with the Dental Office Manager to manage day-to-day operations of the front office
- Prepare, maintain and monitor schedules for multiple providers
- Schedule patients for efficient use of doctor and staff time
- Confirm appointments according to protocol and patient preferences
- Fill canceled/rescheduled appointments assuring schedule is full and check the daily schedule for accuracy
- Manage and follow up outstanding accounts for the clinic.
- Send out past due notices for outstanding accounts or missed payments
- Compile monthly account report to Owner and Practice Manager
- Understand dental procedures and dental terminology for proper scheduling and treatment coordination
- Assist the patient with establishing a plan for scheduling and prioritising their treatment plan including payment plans
- Coordinate daily schedule with patient treatment needs and available treatment times
- Review and discuss lab fees with patients along with payment options and policies
- Obtaining a signed financial agreement to pay and collect payment for lab fees
- Verify dental insurance information
- Understand insurance benefits to effectively educate patients on their dental benefits and communicate with the business department
- Perform preauthorizations as needed and patient follow-up
- Verify if a patient needs an MD consult or premedication and process it before the patient's next appointment
- Scan patient forms into dental software and manage document centres
- Staff Rostering
- Greet and check patients in and out before and after treatment
- Answer incoming calls to include: new patient calls, emergencies, requesting records, and follow up
- Work closely with clinical staff and other front office staff to assure smooth flow of patient care
- Perform general front office duties and other duties as required
- Perform clinical dental assistant duties as requested including equipment sterilisation
- Performs other duties as assigned.
Administration Officer
Melbourne Hand Rehab
04.2017 - 11.2020
- Answering and managing busy phone line for all venues
- General administration duties
- Scheduling and managing busy appointment diary for all venues
- Printing & reviewing of all Medical Review Letters
- Debt collection for private and compensable patients
- Monthly outstanding balance report to Director
- Patient billing & refunds: Private, Medicare, Tyro & Hicaps
- Worksafe, TAC, & NDIS billing
- Liaise with other clinics, practitioners & team members
- Data entry, scanning and attaching patient's files
- Promptly attend and respond to high volume emails
- Maintain an accurate appointment diary across all clinics
- Order and maintain Stationary for all clinics
- Daily cancellation calls
- General clinic duties
- Daily banking and reconciliation
- Open and close clinic.
Administration Officer
Plenty Road Medical Centre
06.2016 - 03.2017
- General administrative duties
- Answering and managing phone calls
- Booking and confirming appointments for the clinic
- Greeting patients and managing new patient registrations
- Scanning results into patient's files
- Sterilize doctor's equipment such as dressing trays, suture trays, specs etc
- Bill patients through Medicare or privately
- Performing ECG, sugar blood test and urine examination
- General banking
- General clinic duties and tidying.
Education
Certificate in MedStud -
Mill Park Community Centre
Certificate III of Spoken and Written English -
NMIT Epping
Skills
- Highly efficient in using softwares such as: Medical Director, Practice 2000, Front Desk and Cliniko
- High knowledge of computer systems and softwares : Windows, Mac and Microsoft Office
- Ability to learn quickly and adapt to new roles
- Overdue accounts collection experience
- A loyal and enthusiastic worker
- Speaking and writing in languages other than English
- Experience in customer service both face to face and phone based
Languages
Albanian
Full Professional
Macedonian
Native or Bilingual
Serbian
Full Professional
Timeline
Front Office Coordinator
Aurora Epping Dental Clinic
01.2023 - Current
Administration Officer
Melbourne Hand Rehab
04.2017 - 11.2020
Administration Officer
Plenty Road Medical Centre
06.2016 - 03.2017
Certificate in MedStud -
Mill Park Community Centre
Certificate III of Spoken and Written English -
NMIT Epping