Lejla Hodzic
Underwood
Summary
My name is Lejla and am offering 4 years of food service experience in many restaurants. Im a quick learner with great multitasking skills and an exceptional work ethic. Committed to onboarding servers with proper knowledge and skills and am comfortable working under pressure in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Volunteer
IWAA - Islamic Women's Association Of Australia
03.2021 - 01.2022
- Volunteered at IWAA, doing volunteering events involving: Preparation of meals, decorations, event planning
- Setting up events for Aged Care activities
- Maintaining highest level of customer service and ensuring all consumers' needs are met and satisfied
- Ability to work individually and part of a team.
- Maintained clean, neat, and operational facilities to serve program needs.
Team Leader
Subway
03.2022 - 02.2023
- Took orders carefully and quickly while answering questions on menu items
- Prepared and took orders as well as stock food and items neatly
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Ensured all Work Health and Safety matters were handled effectively and rules maintained
- Successfully multitasked while ensuring all customers were taken care of as well as fixing any problems that had occurred during my shift
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Delegate orders and tasks efficiently
- Trained and assisted new coworkers.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Waitress
Rashays
12.2023 - Current
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Contributed to a decrease in employee turnover by creating an engaging workplace culture that emphasized growth opportunities and professional development.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Education
High School Diploma -
MacGregor State High School
MacGregor, QLD11.2023
Cert II in Community Services -
Strategix
Brisbane, QLD09.2023
Certificate II in Supply Chain Operations -
Strategix
Brisbane, QLD09.2023
Diploma Of Nursing -
TAFE Queensland
South Bank, QLD11.2025
Skills
- POS System Operation
- Exceptional communication
- Work Coordination
- Experienced Barista
- Bilingual - Bosnian, Serbian, Montenegrin
- Cash Management
- Cash handling expertise
- Customer Assistance
Availability
Monday, Wednesday, Saturday, Sunday - 7am - 10pm
Tuesday - 7am - 3pm
All Public Holidays
References
- Merima Salkic, Subway Store Manager, (61) 424 027 897
- Mirela Resulovic, IWAA Case Coordinator, (61) 422 852 444
- Zahid Siddique, RASHAYS Underwood Owner, (61) 424 729 910
Timeline
Waitress
Rashays
12.2023 - Current
Team Leader
Subway
03.2022 - 02.2023
Volunteer
IWAA - Islamic Women's Association Of Australia
03.2021 - 01.2022
High School Diploma -
MacGregor State High School
Cert II in Community Services -
Strategix
Certificate II in Supply Chain Operations -
Strategix
Diploma Of Nursing -
TAFE Queensland
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