Lekden Tshering
Balga,WA
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Customer Relations Officer
National Cottage and Small Industry Development Bank Limited
Paro, Bhutan
01.2023 - 03.2023
- Interacting with the Bank’s walk-in as well as online customers regarding its products and services; Assisting customers in filling out loan application forms and registering the applications in the Bank’s online system Creating customer profiles and obtaining feedback on the services rendered; Addressing customer-related issues and answering the queries;
Chief Moderator
Ape Gorilla Club
03.2021 - 09.2021
- Overseeing and spearheading the building/structuring of the project; Managing the server and engaging the community; Administer functions of the other staff;
Assistant F & N Manager
Ariya Hotel
Thimphu, Bhutan
- Setting up of dining table for guests; Cater food and services to the guests as per their requirement; Ensure that the guests are entertained and kept happy; Coordinate with the kitchen staff and incorporate feedback from the guests;
Front of the house staff
Shi Wei Chinese restaurant
- Setting up tables for guests; Ensuring the need for all requests are granted; Taking and carrying out orders to the kitchen; Greeting and communication with guest on their requests;
Delivery of goods
Lucky Import and export
- Assisted the delivery driver in dropping off goods at the restaurant; Picked out orders from the warehouse for customers; Stocked shelves in retail to ensure all inventory was full; Cross-checked and signed invoices to ensure no mistakes were made.
Door security
Club Insomnia
- Ensuring no anti-social Incidents occur during presence; Making sure all guests are happy and unbothered; Ensuring 100% safety of all guests and staff; Making sure no crowd goes too wild towards guests or staff members
Education
High School Diploma -
Yangchenphu
Thimphu12-2022
Middle School -
Lungten Zampa
Thimphu, Bhutan11-2020
Skills
- Good interpersonal and communication skills
- Good in writing and reading
- Good in customer care and relationship management
- Good organization skills and teamwork (Excellent Team Player)
- Hard working, diligent, meticulous, and well organized
- Sociable by nature and can easily befriend
- Willingness to learn
- Research and due diligence
- Customer Relations
- Customer Service
- Quality Control
Referee Details
- Mr. Lhap Tshering, Chief Executive Officer, National CSI Development Bank Limited (NCSIDBL), ltshering3197@gmail.com, +975 - 17794579
- Ms. Namgay Wangmo, Floor Manager, Ariya Hotel, Wangmon2023@gmail.com, +975 - 17487227
- Ms. Jenny, Owner, Shi Wei Chinese restaurant, +91 411 780 208
- Ms. Linh, Head manager of delivery, Lucky import and export, +91 408 695 994
- Mr. Karma Tenzin, Head security manager, Club insomnia, +91 17403497
Citizenship Identity Number
10805002643
Certificates Obtained
- Fundamentals of Digital Marketing, Google Digital Garage, Certificate in Fundamentals of Digital Marketing, 03/14/23
- Police clearance, Australian criminal intelligence section, Police Clearance, 11/08/23
- RSVP, Eot.edu.au, Right to serve alcohol, 09/16/23
Educational Detail
- Yangchenphu High School, Thimphu, Bhutan, 2022, Class XII
- Lungtenzampa Middle Secondary School, Thimphu, Bhutan, 2020, Class X
Personal Information
- Date of Birth: 10/23/04
- Gender: Male
- Nationality: Bhutanese
- Marital Status: Unmarried
Accomplishments
- Head of project management for a NFT company
Certification
- RSA
- Police clearance
Languages
English
Professional
Hindi
Professional
Nepali
Professional
Affiliations
- Played in a B league Bhutan basketball league.
- Love swimming, running, and high endurance activity.
- cooking
References
References available upon request.
Timeline
Assistant Customer Relations Officer
National Cottage and Small Industry Development Bank Limited
01.2023 - 03.2023
Chief Moderator
Ape Gorilla Club
03.2021 - 09.2021
Assistant F & N Manager
Ariya Hotel
Front of the house staff
Shi Wei Chinese restaurant
Delivery of goods
Lucky Import and export
Door security
Club Insomnia
High School Diploma -
Yangchenphu
Middle School -
Lungten Zampa
- RSA
- Police clearance
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