Lekha Manjrekar

• Company Overview: Tyro is a leading name in business banking that offers more innovative EFTPOS solutions to merchants.
• Managed fraud referrals originating from merchant acquiring and transaction account products. Assessing the fraud alerts by running the SQL queries and also checking original applications on the MVSI platform as well as on our internal database (such as salesforce etc.) and then determining whether that merchant is fraud is my day-to-day function. If it’s confirmed as a fraud then to identify further whether the merchant is collusive which results in terminating the merchant facility or if its identified merchant is targeted then provide them with fraud prevention education. I have several examples where my timely actions have prevented fraud loss for Tyro as well as for their customer. Recently I have done risk assessments and correctly fraud-stopped the merchant terminal and prevented fraud loss of $96k at Tyro Payments.
• Maintain ongoing communication with internal colleagues, industry fraud practitioners and law enforcement agencies.
• I have good understanding of the AML/CTF Act and Rules and i do submit SMRs to Austrac.
• Supports projects by providing expertise to financial crime operations aligned with broader strategy objectives.

• Company Overview: AMP Life Ltd is a financial service company based in Australia.
• My role is responsible for answering incoming calls from Customers, planners, and other financial institutes. I've learned a lot about wealth management.
• Help Customers with retirement income stream accounts.
• Provide customer service and on boarding them.
• Take ownership of customer issues and resolve them with customer satisfaction.
• AMP Life Ltd is a financial service company based in Australia.

s a dedicated Fraud Assessment Officer on the merchant fraud team, I honed my expertise in the crucial areas of fraud monitoring and loss reduction. I meticulously analyseddetection reports from Jira, uncovering insightful trends in credit card fraud, online banking/BPAY fraud, and fraudulent credit card applications.

Every day, I rigorously evaluated fraud claims, managing files with precision while delegating tasks to enhance efficiency. My thorough assessments involved gathering pertinent information and diligently documenting evidence, enabling informed decisions and effective advisement for our customers.

I took the initiative to report on significant schemes involving MasterCard and Visa, conducting in-depth analyses of card fraud data to identify Common Points of Purchase (CPP). My proactive approach included educating customers on robust fraud prevention strategies, empowering them to safeguard their financial well-being.

With a proven track record of cultivating strong relationships and delivering solution-focused services, I consistently achieved high levels of customer satisfaction.