Lê Khánh Linh
Hoàng Mai, Hà Nội
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Sofitel Sydney Darling Harbour
02.2023 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Greeted 200- 500 guest a day in Sofitel buffet morning restaurant
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Restaurant Server
Sofitel Sydney Darling Harbour
02.2023 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Improved table organization by implementing efficient section assignments within the restaurant layout.
- Optimized seating arrangements for large groups or special events to maximize space utilization while maintaining guest satisfaction.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Tourism And Hospitality Management - Hospitality Management
Foreign Trade University
91 Chùa Láng, Láng Thượng, Đống Đa, Hà Nội05.2021
Higher Diploma in Hospitality & Tourism Management -
TMC Academy
805 Geylang Rd, Singapore 38968305.2022
Bachelor of Hospitality Management - Hospitality Management
International College of Management Sydney
151 Darley Rd, Manly NSW 209511.2024
Skills
- Customer Service
- Greeting guests
- POS system operations
- Server Support
- Food station setup
- Relationship Building
- Personal presentation
- Strong multitasking
- Food Running
- Seating arrangements
- Order Taking
- Cleanliness
- Memory retention
- Food safety awareness
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Restaurant Hostess
Sofitel Sydney Darling Harbour
02.2023 - Current
Restaurant Server
Sofitel Sydney Darling Harbour
02.2023 - Current
Bachelor of Tourism And Hospitality Management - Hospitality Management
Foreign Trade University
Higher Diploma in Hospitality & Tourism Management -
TMC Academy
Bachelor of Hospitality Management - Hospitality Management
International College of Management Sydney
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