Lela Radojkovic
Sydney,NSW
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in [Product or Service] to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Representative
Young and Rashleigh Wine Merchants
Sydney, NSW
04.2014 - Current
- Built relationships with key decision makers at retail outlets and restaurants in order to maximize sales opportunities.
- Organized promotional events such as wine dinners and educational seminars to introduce new products to existing customers.
- Negotiated prices with suppliers and wholesalers based on industry trends and customer demand.
- Provided technical support regarding product knowledge or service issues to assist customers with their inquiries.
- Created and Maintained Wine Lists for potential new clients.
- Conducted regular tastings and wine education sessions for clients to ensure they are knowledgeable about the products being sold.
- Developed advertising campaigns for target markets utilizing print media, direct mailers, radio and TV spots.
- Collaborated with marketing team members to develop point-of-sale materials that promote the sale of wines.
- Assisted with developing pricing structures for different categories of wines based on varietal characteristics and consumer preferences.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Restaurant Owner
Balzac, Burlington
Sydney , NSW
02.2000 - 04.2013
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Negotiated contracts with vendors for food, equipment and supplies.
- Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Implemented operational procedures to maximize efficiency while minimizing costs.
- Resolved problems or concerns to satisfaction of involved parties.
- Distributed food to service staff for prompt delivery to customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Hired, trained and motivated staff to fill all restaurant openings.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Associate of Applied Science - Tourism And Hospitality
Ryde College of Tafe
08-1994
High School Diploma -
South Sydney High School
Sydney, NSW10-1990
Skills
- Contract Negotiations
- Relationship Selling
- Staff Training
- Customer Relationship Building
- Exceeds Sales Goals
- Product and Service Knowledge
- Microsoft, Office ( Word, Excel, Powerpoint)
Certification
RSA
Josephine Pignolet award for excellence in service ( good food guide awards ) ???
References
References available upon request.
Timeline
Sales Representative
Young and Rashleigh Wine Merchants
04.2014 - Current
Restaurant Owner
Balzac, Burlington
02.2000 - 04.2013
Associate of Applied Science - Tourism And Hospitality
Ryde College of Tafe
High School Diploma -
South Sydney High School
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