LELEAI CONNELL
Mount Sheridan
Summary
Team-oriented administration leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
Overview
13
13
years of professional experience
Work History
Senior Public Trust Officer
The Public Trustee Of Queensland
01.2024 - 07.2024
- Ensured regulatory compliance by staying updated on industry guidelines and applying them in daily operations.
- Facilitated seamless transitions for new customers from QCAT hearings to becoming customer of Public Trustee.
- Obtained all customer's information required from Court documents and third party organisations.
- Creating and opening files for new customers.
- Initial meetings with customers to establish relationship and meet customers needs.
- Maximized client satisfaction by regularly reviewing portfolio performance and adjusting strategies as needed.
- Developed strong relationships with clients by providing personalized service and understanding their financial needs.
- Trained Junior Staff
- Assisted in supervision of A03 staff and signing off on A03 level work completed.
Public Trust Officer
The Public Trustee Of Queensland
01.2022 - Current
- Maintained detailed records of trust transactions, providing clear documentation for audits and legal proceedings when necessary.
- Enhanced client trust by consistently delivering accurate and timely financial services.
- Contributed to the overall success of the trust department by participating in cross-functional projects and initiatives.
- Educated clients on various types of trusts available, helping them make informed decisions about which structures were most appropriate for their needs.
- Maximized client satisfaction by regularly reviewing portfolio performance and adjusting strategies as needed.
- Created and implemented budgets to assist in maintenance of customers financial income.
- Liaised with third party organisation regarding customers financial information.
Youth Participation Convenor
Wuchopperen Health Service
10.2021 - 01.2022
- Collaborated with team members to ensure personalised support for Youth
- Coordinated with other support agencies housing, medical appointments, job search and training for Youth
- Provided mentorship to Youth
- Supervised on programs and camps
- Contributed to development and improvement of programs
Community Connector
Wuchopperen Health Service
01.2021 - 10.2021
- Served as a liaison between the community and government agencies, advocating for resources and support on behalf of NDIS participants.
- Enhanced community engagement by organizing and promoting local events and initiatives.
- Actively participated in neighbourhood improvement initiatives such as NDIS programs, workshops & events.
- Collaborated with local organizations to develop new programs addressing NDIS community needs.
- Educated community members about their rights, responsibilities, and opportunities through workshops and presentations.
- Implemented strategies to address gaps in service provision or areas needing additional support within the community.
Smart Call Centre IIE Staff
Services Australia - Centrelink
01.2015 - 01.2021
- Families Payments (FCC) – Extended trained
- Indigenous specialised Queue Line
- Income management Queue Line
- Answering & making phone calls
- Assessing & processing forms and claim
- Fax & mail duties
- Updating & coding customers files
- Issuing, Restoration, Suspension & Cancellation to payments
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
Group Leader
Globalinks
01.2014 - 07.2014
- Team leader of group of USA students studying abroad.
- Responsible for 40 - 100 students in each group
- Lead and escorted groups to various tourist locations within Cairns ie. Great Barrier Reef
- Run workshops to educate about Australian History and Culture
- Host dinners
- Pick up and Drop off students at airport
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
Valleygirl
01.2012 - 01.2013
- Customer service
- Answer/Make calls to customers, other stores, head office
- Send/Receive store emails
- Open/Close store
- Count morning til/ Cash up at end of day
- Send/receive stock
- Enter data into company system
- Arrange store layout
- Tidy/clean store
Education
Certificate I - business
VPG
01.2012
Certificate IV - Aircraft Maintenance Engineering
Aviation Australia
01.2010
Certificate - Master class in contemporary arts
Umbrella Studio
01.2008
Certificate I - Engineering
Great Barrier Reef TAFE
01.2008
Year12 - undefined
St. Margaret Mary’s College
01.2008
Skills
- Verbal and written communication
- Attention to detail
- Relationship building
- Schedule coordination
- Motivational skills
- Excellent Professional Customer Service
- Advanced Administration skills
- Advanced Computer skills
- Able to maintain files and correspondence
- Complaint handling
- Strong work ethic
- Teamwork and coordination
Timeline
Senior Public Trust Officer
The Public Trustee Of Queensland
01.2024 - 07.2024
Public Trust Officer
The Public Trustee Of Queensland
01.2022 - Current
Youth Participation Convenor
Wuchopperen Health Service
10.2021 - 01.2022
Community Connector
Wuchopperen Health Service
01.2021 - 10.2021
Smart Call Centre IIE Staff
Services Australia - Centrelink
01.2015 - 01.2021
Group Leader
Globalinks
01.2014 - 07.2014
Valleygirl
01.2012 - 01.2013
Certificate IV - Aircraft Maintenance Engineering
Aviation Australia
Certificate - Master class in contemporary arts
Umbrella Studio
Certificate I - Engineering
Great Barrier Reef TAFE
Year12 - undefined
St. Margaret Mary’s College
Certificate I - business
VPG
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