Leleese Effie Fatima Hansell-Ifi
Summary
Energetic and multi-lingual Flight Attendant offering over 20 years of experience in the Airline Industry with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and organizational skills.
Overview
18
18
years of professional experience
Work History
Flight Attendant
Virgin Australia
09.2022 - Current
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
- Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Responded to passenger emergencies to provide first aid.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Delivered food and beverage service, reading material and other in-flight services..
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Cabin Supervisor
Virgin Australia
11.2007 - 04.2020
- Improved cabin safety by implementing comprehensive training programs for crew members.
- Enhanced passenger satisfaction by addressing concerns and providing timely solutions.
- Maintained high levels of cleanliness throughout the cabin, ensuring a pleasant experience for passengers.
- Streamlined pre-flight preparations to ensure timely departures and arrivals.
- Established strong teamwork among crew members through effective communication and collaboration.
- Provided exceptional customer service, resulting in increased passenger loyalty and repeat business.
- Coordinated with pilots and ground staff, ensuring smooth operations during flights.
- Ensured compliance with airline policies and federal aviation regulations, maintaining a safe environment for all passengers and crew members.
- Developed customized in-flight services to cater to diverse passenger needs, enhancing overall satisfaction levels.
- Managed inventory of onboard supplies effectively, reducing waste and minimizing costs.
- Conducted regular performance evaluations for cabin crew members, identifying areas for improvement and providing constructive feedback.
- Implemented successful emergency procedures during unexpected situations, ensuring the safety of passengers and crew members alike.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices related to cabin management.
- Served as a liaison between cabin crewmembers and upper management, maintaining open lines of communication regarding issues affecting flight operations.
- Handled escalated passenger complaints professionally, taking proactive measures to resolve conflicts while preserving positive relationships with customers.
Flight Attendant
Virgin Australia
10.2005 - 11.2007
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Provided comfort to anxious travellers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Ensured safety and comfort of customers onboard aircraft.
Education
Certificate IV - Allied Health Assistance, Physiotherapy
Foundation Education
Melbourne, VIC02.2025
Certificate IV - Real Estate
Unitec, Mt Albert, Auckland
Auckland,New Zealand12.2020
High School Diploma -
Colegio San Nicolas
Asuncion, ParaguaySkills
- Passenger Safety Management
- Emergency Response Coordination
- Multilingual skills
- FAA Regulations
- First Aid
- Issue Resolution
- Business Class Service
- Interpersonal Communications
- Food and Beverage Service
- Public Speaking
- Food and Beverage Preparation
- Training and Coaching
- Verbal and Written Communication
- Cultural Awareness
- Relationship Management
- Leadership qualities
Languages
Samoan
Native or Bilingual
Spanish
Limited Working
coaching netball
Coached Netball in Primary school level, years 3 to year 8.
Managed Sport Teams for local Primary school.
Timeline
Flight Attendant
Virgin Australia
09.2022 - Current
Cabin Supervisor
Virgin Australia
11.2007 - 04.2020
Flight Attendant
Virgin Australia
10.2005 - 11.2007
Certificate IV - Allied Health Assistance, Physiotherapy
Foundation Education
Certificate IV - Real Estate
Unitec, Mt Albert, Auckland
High School Diploma -
Colegio San Nicolas
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