Lisavanikula Leleinasamoa
Gold Coast
Summary
Diligent individual with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
George's Paragon Seafood Restaurant
02.2024 - 03.2025
- Delivered efficient table service to an average of 80+ customers per shift, achieving a 95% customer satisfaction rating based on post-visit feedback surveys.
- Increased seafood special sales by 30% weekly through personalised recommendations and detailed menu knowledge.
- Managed up to 7 tables at once during peak hours, reducing average wait times by 20% through proactive communication with kitchen and bar teams.
- Trained and onboarded 5+ new waitstaff, standardising service quality and reducing training time by 40% through structured shadowing and hands-on coaching.
Waitress
Omni Recruit
10.2022 - 12.2023
- Represented agency at large-scale corporate events, including real estate conventions and VIP expeditions, serving 100-300 guests per event with precision and professionalism.
- Adapted quickly to diverse venue environments and floor plans, providing seamless service under high-pressure, fast-paced event conditions.
- Collaborated with rotating kitchen and event staff to ensure timely delivery of plated meals and beverages across multiple service styles (buffet, seated, cocktail).
- Maintained an immaculate appearance and upheld luxury hospitality standards, contributing to consistently positive client feedback and repeat bookings by event organisers.
Call Center Representative
Allianz Insurance
07.2020 - 01.2022
- Handled an average of 80+ inbound calls daily, assisting customers with policy inquiries, updates, renewals, and general account support in a timely and courteous manner.
- Provided clear, accurate information regarding insurance products, terms, and coverage options, improving customer understanding and reducing call escalations by 25%.
- Maintained detailed call logs and case notes in CRM systems, ensuring accurate tracking of customer interactions and follow-up needs.
- Resolved client concerns efficiently during the first point of contact, contributing to a high first-call resolution rate and improved overall customer satisfaction.
Education
Bachelor of Science - Information Technology
Griffith University
QLD08-2026
Skills
- Customer Service Excellence
- Verbal Communication
- Multitasking and Time Management
- Attention to Detail
- Sales and Upselling
- Team Collaboration
Certification
- Responsible Service Alcohol (RSA)
Timeline
Waitress
George's Paragon Seafood Restaurant
02.2024 - 03.2025
Waitress
Omni Recruit
10.2022 - 12.2023
Call Center Representative
Allianz Insurance
07.2020 - 01.2022
Bachelor of Science - Information Technology
Griffith University
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