Carmel Inivale

Based initially within the Catastrophic Injury/Critical Care team from November 2017, then moved to the Latent Onset team from May 2020.

Core competencies of this role included:

• Establishing trust and rehabilitation planning with workers who had been seriously, critically or terminally injured, their families, employers and other stakeholder so that early intervention case management can commence
• Sound decision making when considering rehabilitation needs and cost effective options for the injury and the impact of future premiums of the Employer
• Identify, assessment and implements entitlements in line with current guidelines, policy and legislation in a timely manner to allow the worker (and their family) to focus on their recovery
• Promote recover and return to work where possible

Additional Responsibilities

• Monthly report to OIR against Stonemason Silicosis claim and more recently Mining claims
• Assist with onboarding new team members
• Assist with increasing capability within the team by completing peer reviews and providing feedback to and from peers
• Assist with annual policy reviews that related to the Latent onset team
• Assist with developing guidelines for both teams over the last 4 years

Based within the Construction Industry.

Core competencies include:

• Coordinating treatment needs to aid recovery
• Communicate with workers, employers, treatment providers and stakeholders
• Consideration of cost effective management of a claim to reduce the impact of future premiums for Employers
• Assess and monitor wage entitlements
• Promote best practice rehabilitation and return to work options with Employers and Workers
• Promote recovery whilst at work

Core responsibilities to improve individual and branch performance through:

• Staff coaching for results against best practice and key performance indicators
• Situational Leadership - mentoring/coaching on a weekly basis against individual needs, knowledge and experience
• Developing a culture of peer information sharing of new ideas/suggestions of how to improve work practices
• Implementation and monitoring of staff development or performance plans
• Identify and address learning and development needs
• Facilitation and follow up of complex claims seen at multidisciplinary panel
• Monitoring claim reviews for quality case management