Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Referees
Timeline
Generic

Len Hibble

Pacific Pines,QLD

Summary

Passionately People and Performance focused, with a proven ability to manage multiple projects, driving both people and business development whilst upholding the Company Vision & Values. Innovative and analytical problem-solver proficient in using independent decision making skills with sound business knowledge & judgement to positively impact Company success.

Well known talents for relationship & team building, leading and motivating, creating positive workplace culture and high performing teams. With the ability to establish and grow relationships with all Stakeholders, from Business Owners, General Managers through to Team Members and Customers alike. Dedicated to applying coaching, training & mentoring, with a focus on succession planning with morale-building abilities to enhance employee engagement and boost performance. Skilled in adapting to new situations and challenges to drive and enhance the Company Brand and “Best Practice” while simultaneously streamlining operations to decrease cost and promoting efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Store Manager

Petbarn
08.2015 - Current


  • Controlled (SOPs) standard operating procedures, security and compliance with laws and system management.
  • Recruiting, hiring and training of team members.
  • Area Trainer for Payroll System Processing (Kronos)
  • Area Manager relief while on Secondment (6 months) and Annual Leave
  • Budget Management and responsible for all Store KPIs and ultimately Sales Growth and EBITDA
  • Trained and guided team members to maintain high productivity and performance metrics, maintaining Company Vision and Values
  • Supervised employees for exceptional store operations, customer retention and positive brand experiences.
  • Identified and recommended areas for improvement in processes with targeted solutions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Performance Management experience, utilizing multiple management styles and systems.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Senior Project Manager

Petbarn
08.2015 - Current
  • Worked on Retail Merchandising SOPs (Standard Operating Procedures) Manual for General Manager. Ensuring 'Best Practice' across the Company.
  • Developed and implemented Standard Project Safety and Induction for Refit Teams.
  • Developed and implemented Asset Tracking Checklist for Refit Tools of Trade
  • Became the 'go to' for Support Office and Teams with queries for anything from tools, fixtures or merchandising questions.
  • Develop Merchandising Planograms
  • Managed numerous Projects throughout QLD, including simultaneous Refit/Defits, Retail Refits (Renewals and Relocations) including after natural disasters, NTIs (New to Industry/Business expansion sites) and facilitated Store mini Projects.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Crafted and maintained schedules to meet organizational objectives and key milestones at every project phase.
  • Partnered with project team members to identify and quickly address problems.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track. While communicating project plans and progress to key stakeholders and Support Office
  • Maintained open communication by reporting regularly to managers and Support Office on project budget, progress and technical issues and opportunities.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Coordinate and build relationships with different Trades, including builder contractors, signage & security installers, IT installers etc


Cluster Manager

Petbarn
08.2017 - 11.2019
  • Responsible for 4 Stores within Area while simultaneously Store Manager for 1 site.
  • Secondment to Area Manager for 6 months (15 Stores)
  • Evaluated employee onboarding programs, presenting strategic improvement - Developing and implementing National Induction and Training Manual & Schedule for Store Managers, ASMs, Supervisors and Team Members
  • Building and adhering to Business Plans for Cluster including Sales, Wages, Shrink, Margin, Customer Service Metrix and all KPIs
  • Provided weekly income and quarterly Cluster reports to Area and State Manager
  • Conducted quarterly mandatory WHS and maintenance checks in Cluster and Area stores
  • Analyzed sales data to manage Cluster performance and make informed financial decisions.
  • Successfully managed Budgets and allocated resources to maximise productivity and profitability.
  • Implemented trending initiatives to help drive sales across cluster.
  • Monitored facility managers and staff performance through quarterly review assessments
  • Trained Store Managers on Company Policy and Procedures for similar performance and Compliance across Cluster/Area
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced Shrink through Stock control and Stock Rotation and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Facilitated Team Performance Management working closely with HR
  • Developed detailed plans based on broad guidance and direction Including but not limited to Performance Improvement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Wrote, developed and delivered successful presentations and facilitated training to individuals and groups.

Department Manager, Outdoor Living

Masters
06.2014 - 07.2015
  • Develop and implement strategies to improve Sales and Customer Service, while maximizing net profit.
  • Rostering to ensure adequate coverage for tasks including Gap Scans, NSOH, stock levels, Customer Service.
  • Provide inspirational leadership, direction and guidance to Store Teams.
  • Resolution of Team and Customer issues.
  • Mentor and train Assistant DM and succession.
  • Maintain and comply with daily and weekly Safety and Risk assessment.
  • New Store Set UP Team – Merchandising, Planogram compliance and adjustment to suit business needs.
  • Team Training including: WHS, Merchandising, Systems, Product Features and Benefits & Customer Service

Regional Manager

Spotlight
08.2010 - 08.2012
  • Responsible for 10 stores within QLD and Northern NSW. Reporting to the Operations General Manager.
  • Setting and allocating Regional Budgets including Sales, Payroll and Stocktake.
  • Develop, implement and facilitate strategies to improve Sales and Customer Service, while maximizing Net Profit.
  • Build and maintain relationships with all Stakeholders, including Business Owners and General Managers through to Store Team and Customers
  • Providing feedback, Working directly with Marketing, Buying Teams, Planners, and Supply Chain ensuring adequate stock levels, delivery, and maximized return from floor space and promotional activities.
  • Report on Regional financial and operational performance, and identify and action significant variations or issues.
  • Overseeing effective utilization of assets and resources, from fixtures and fittings through to people.
  • Provide inspirational leadership, direction and guidance to Store Managers and Teams.
  • Resolution of Team and Customer issues.
  • Ensure facilitation of recruitment, team induction and development activities are met, while maintaining effective Succession plans.
  • Liaise with company HR, Workcover, and Payroll teams to maximize retention and reduce costs.
  • Liaise with Risk Manager, implementing training and reviews on shrinkage and other areas of risk management. Ensuring minimized effect to business and customers at all times
  • Administer and facilitate training programs for store leadership teams within both the Region and nationally at Support Group in Melbourne.
  • Facilitate effective communication, sharing “best practice” between stores and Support Group.
  • Assist in writing, reviewing, implementing and adherence of Standard Operating Procedures (SOPs).
  • Ensure stores comply with relevant legislation, ethical standards and company policy at all times.
  • Assist in roll out and training of “SAP”, “SUREFIRE” and roster initiative “Right Team, Right Time”.
  • New Store Projects /Refits and Renewals - Sourcing appropriate training and interview locations. Facilitate bulk recruitment and training for Store Managers, Team Leaders, and Team Members. Responsible for overall 'Set Up' including organizing travel, accommodations and rostering for new store Team and the assisting Team Members from other stores. Liaising with Buying Teams and Merchandisers ensuring timelines are met. Ensuring adequate stock levels, organizing stock transfers where required.

Education

Diploma of Retail Management -

Metropolitan South Institute of Tafe
Gold Coast, QLD
07.2009

Beauty Therapy - Beauty Therapy

University of Melbourne Tafe
Melbourne, VIC
12.1998

Skills

  • Multi-Site Operations
  • Project Management
  • Coaching and mentoring
  • Building Team Culture
  • Business Development and Planning
  • Merchandising operations
  • Analytical and Critical Thinking
  • Problem-Solving
  • Self-Motivated
  • Strategic planning
  • Flexible and Adaptable

Additional Information

As Spotlight Regional Manager

  • 4 stores in the Top 10 for Sales Growth.
  • Northern Stores Awarded “Top Region” for Home Interiors (2012).

As Store Manager for Spotlight 2006-2010

  • Awarded “Top Shop” for KPIs Improvements in 2009.
  • 5th in Company for Total Store Sales in 2008.
  • Ranked 9th in Top 15 Store Managers in the Company out of a total of 103 stores in 2007

Certification

  • Current Forklift License.
  • Current Drivers License.
  • Workplace Rehabilitation Officer (2006)

Referees

  • Linda Slattery - (former Area Manager Petbarn)

📞 0499 911 241 📩 Linda.slattery@tngc.com.au


  • John Colledge - (General Manager Petbarn/Greencross)

📞 0434 520 191 📩 john.colledge@gxltd.com.au


  • Stef Spinks - (National Implementation Manager Petbarn/Greencross)

📞 0420 960 304 📩 Stefanie.Spinks@petbarn.com.au


Timeline

Cluster Manager

Petbarn
08.2017 - 11.2019

Senior Store Manager

Petbarn
08.2015 - Current

Senior Project Manager

Petbarn
08.2015 - Current

Department Manager, Outdoor Living

Masters
06.2014 - 07.2015

Regional Manager

Spotlight
08.2010 - 08.2012

Diploma of Retail Management -

Metropolitan South Institute of Tafe

Beauty Therapy - Beauty Therapy

University of Melbourne Tafe

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Len Hibble