Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lena Akon

Truganina,VIC

Summary

Administrative Assistant with extensive experience at Ray White Taylors Lakes, specializing in data entry and report generation. Recognized for delivering exceptional customer service and fostering effective communication, resulting in improved operational efficiency. Proven ability to manage office tasks and coordinate events seamlessly in fast-paced environments. Detail-oriented and self-motivated, with strong multitasking skills and sound judgment to support team objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Ray white Taylors Lakes
Taylors Lakes , VIC
01.2022 - 12.2025
  • Composed letters, memos, reports, and presentations as required by management staff.
  • Updated contact lists promptly upon changes in employee status or information.
  • Coordinated mailings by sorting mail and preparing packages for courier or postal service.
  • Managed incoming calls to provide information or transfer callers to appropriate personnel.
  • Ensured efficient operation of office equipment including printers, copiers, and fax machines.
  • Assisted in planning special events by arranging catering, securing venues, and ordering materials.
  • Entered data into spreadsheets using Microsoft Excel to maintain accurate records.
  • Compiled data from various sources into organized reports for management review.

Hotel Waiter

crown towers Melbourne
SOUTHBANK, Victoria
09.2022 - 12.2023
  • Demonstrated upselling techniques for additional menu items when appropriate.
  • Collected payment for meals served or cashed out customers using POS systems accurately.
  • Provided assistance to other team members whenever necessary or requested by management.
  • Consistently followed all company policies and procedures regarding guest relations and hospitality services.
  • Checked back with customers to ensure satisfaction with each course served.
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Shared thorough knowledge of menu items and cooking methods with customers.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Totaled checks and used cash register to accept payment for services.

Wait Staff Member

La Porchetta
melbourne, VIC
06.2021 - 04.2023
  • Showcased menu item expertise, detailing ingredients and preparation methods for each dish.
  • Delivered exceptional customer service to enhance guest enjoyment.
  • Addressed customer complaints professionally to preserve a positive dining atmosphere.
  • Adhered to health department regulations, ensuring sanitation standards in food handling.

Education

High School Diploma -

St Fransis Catholic College
Melton, VIC
10-2022

Associate of Science - Business Administration

Integrity Business
Melbourne
10-2022

Bachelor of Science - Construction Management

Deakin University
Melbourne, VIC
10-2027

Skills

  • Microsoft Office proficiency
  • Data entry and record keeping
  • Report generation and analysis
  • Event planning and coordination
  • Customer service excellence
  • Effective communication skills
  • Team collaboration and support
  • Organizational skills and time management
  • Attention to detail and accuracy
  • Database administration and management
  • Verbal communication skills
  • Appointment scheduling and management
  • Customer relations and engagement

Certification

  • Current driver's license and own vehicle
  • Certificate III in business

References

References available upon request.

Timeline

Hotel Waiter

crown towers Melbourne
09.2022 - 12.2023

Administrative Assistant

Ray white Taylors Lakes
01.2022 - 12.2025

Wait Staff Member

La Porchetta
06.2021 - 04.2023

High School Diploma -

St Fransis Catholic College

Associate of Science - Business Administration

Integrity Business

Bachelor of Science - Construction Management

Deakin University

Similar Profiles

CREATE PROFILE
Lena Akon