Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lena Pfingst

AYR,QLD

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Bartender

Coutts Commercial Hotel
AYR
04.2023 - Current

  • Created digital designs for marketing and fundraisers for social media.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Performed opening and closing duties including restocking supplies.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Manager

Coutts Commercial Hotel
AYR
06.2023 - 02.2024
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.

Nail Artist

Nailing It With Lena (My Business)
AYR
08.2022 - 03.2023
  • Provided manicures and pedicures for clients according to their preferences.
  • Created beautiful nail art designs using a variety of techniques, such as airbrushing, hand painting and decals.
  • Ensured customer satisfaction by providing high-quality services in a timely manner.
  • Maintained cleanliness and hygiene standards throughout the salon.
  • Kept up with current trends in nail design and techniques by attending workshops and seminars.
  • Educated customers about proper nail care techniques, products and services offered at the salon.
  • Consulted with clients regarding desired look for their nails or toes prior to performing services.
  • Greeted customers upon arrival, answered questions about services offered, made recommendations and scheduled appointments.
  • Repaired broken nails or applied artificial tips when necessary.

Education

Cert 3 Hospitality -

College of Australian Training
05-2015

Skills

  • Basic accounting
  • Health codes compliance
  • New Hire Training
  • Customer Service
  • Outgoing Personality
  • Organizational ability
  • Team training and development
  • Staff Management
  • Excellent judgment
  • Marketing and sales experience

Certification

  • RMLV
  • CLO
  • RSA & RSG
  • Blue Card Holder
  • NDIS CERT
  • First Aid

Timeline

Manager

Coutts Commercial Hotel
06.2023 - 02.2024

Bartender

Coutts Commercial Hotel
04.2023 - Current

Nail Artist

Nailing It With Lena (My Business)
08.2022 - 03.2023

Cert 3 Hospitality -

College of Australian Training

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Lena Pfingst