LENA DRI
Portland
Summary
Dynamic and customer-focused professional with extensive experience at McDonald's Restaurant, excelling in multitasking and teamwork. Proven ability to enhance customer satisfaction through attentive service and effective problem-solving. Skilled in cash handling and maintaining a clean environment, consistently fostering positive relationships to encourage repeat business.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's Restaurant
04.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Member
IGA Plus Liquor
04.2023 - 10.2024
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Waitress Trainee
Bahloo
03.2022 - 12.2023
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Education
No Degree -
Phoenix P-12 Community College
Portland, VIC10-2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Cleaning
- Customer engagement
- Safe food handling
- Safety awareness
Certification
RSA (Renewed on the 20th of January 20255 expires on the 20th of january 2028)
Timeline
Crew Member
McDonald's Restaurant
04.2024 - Current
Crew Member
IGA Plus Liquor
04.2023 - 10.2024
Waitress Trainee
Bahloo
03.2022 - 12.2023
No Degree -
Phoenix P-12 Community College
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