Lena Fischer
Sydney,Australia
Summary
Passionate mental health professional with lived experience, holding an ACA accredited Diploma of Counselling and a Bachelor's degree of Social Science.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Ashfield Dental Centre
04.2024 - Current
- Maintained detailed patient records, ensuring accurate billing and efficient followups.
- Increased case acceptance rates and improved patient satisfaction by effectively communicating treatment plans and addressing questions and concerns.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
Career Break
Professional Development
03.2024 - 04.2024
Executive - Business Services
Australian Indigenous Education Foundation
08.2023 - 02.2024
- Elevated the standard of customer service through effective communication, empathetic engagement and a proactive approach to meeting client's and team needs
- Implemented strategies to enhance phone support services, resulting in improved response times, heightened issue resolution rates, and elevated customer service feedback
- Optimised Onboarding- and Offboarding procedures, resulting in significant reduction of processing times and ensuring a seamless transition for new hires and departing employees
- Maintained a high level of precision in data entry processes within CRM platforms, contributing to the creation of a reliable and up-to-date database for informed decision-making
Social Media Assistant
All About Salon
05.2023 - 07.2023
- Scheduled appointments, processed payments and greeted customers in a professional and friendly manner, resulting in increased customer satisfaction and retention
- Increased customer bookings significantly through development of effective social media strategies and responding to customer questions and feedback on social media channels in real-time
- Crafted engaging social media content, increasing the company's social media following and greater brand awareness
Administration Assistant (Temp)
THE ICONIC
08.2022 - 04.2023
Administration Assistant (Temp)
13YARN (Lifeline)
06.2022 - 07.2022
Team Administration Assistant (Contract)
SURA
07.2021 - 01.2022
Customer Service Representative & Kitchen Hand
Bowl & Blend
12.2020 - 06.2021
Personal Assistant
Ford Electrical
09.2020 - 12.2020
Customer Service Representative
Victoria's Basement
05.2020 - 09.2020
Journalist (Internship)
NOZ (German newspaper)
01.2018 - 12.2018
Education
Diploma of Counselling -
Australian Institute of Professional Counsellors
Sydney, NSW03.2025
Bachelor of Arts - Social Science
University of Osnabrueck
09.2019
Skills
- Strong communication and interpersonal skills
- Problem-solving and critical thinking
- Patient outreach and follow-up
- Patient care coordination
- HICAPS
- Time management & organisational skills
- Data entry and record-keeping
- Customer Service
- Microsoft Office & Google Suite
Certification
First Aid + CPR Certificate
Working with Children Check NSW
Languages
English
Native or Bilingual
German
Native or Bilingual
Hobbies and Interests
- Cooking; travelling; photography & editing
References
References available upon request.
Timeline
Treatment Coordinator
Ashfield Dental Centre
04.2024 - Current
Career Break
Professional Development
03.2024 - 04.2024
Executive - Business Services
Australian Indigenous Education Foundation
08.2023 - 02.2024
Social Media Assistant
All About Salon
05.2023 - 07.2023
Administration Assistant (Temp)
THE ICONIC
08.2022 - 04.2023
Administration Assistant (Temp)
13YARN (Lifeline)
06.2022 - 07.2022
Team Administration Assistant (Contract)
SURA
07.2021 - 01.2022
Customer Service Representative & Kitchen Hand
Bowl & Blend
12.2020 - 06.2021
Personal Assistant
Ford Electrical
09.2020 - 12.2020
Customer Service Representative
Victoria's Basement
05.2020 - 09.2020
Journalist (Internship)
NOZ (German newspaper)
01.2018 - 12.2018
Diploma of Counselling -
Australian Institute of Professional Counsellors
Bachelor of Arts - Social Science
University of Osnabrueck
Similar Profiles
Jane PhamJane Pham
Dental Assistant at Ashfield Dental CentreDental Assistant at Ashfield Dental Centre
Shivam JhanjiShivam Jhanji
Dental Hygienist at Smile Care Dental Centre and Vimy Dental Care centreDental Hygienist at Smile Care Dental Centre and Vimy Dental Care centre
Rosa NguyenRosa Nguyen
Front Office Administrator at Glebe Dental Centre/Bronson DentalFront Office Administrator at Glebe Dental Centre/Bronson Dental
James RussoJames Russo
Student at Full TimeStudent at Full Time
Wei yuan LohWei yuan Loh
Commis Chef (Casual) at Ormeggio at The SpitCommis Chef (Casual) at Ormeggio at The Spit