Lena Hay

• Picked stock according to order sheets and prepared for despatch.
• Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
• Restocked shelves and helped customers locate desired items.
• Received and checked incoming goods for damage and discrepancies with paperwork.
• Ensured a clean, safe, and welcoming store environment for customers and staff alike.
• Managed receiving area efficiently by organizing incoming shipments and verifying accuracy against purchase orders.
• Contributed to successful annual inventory counts, ensuring accuracy and efficiency throughout the process.

• Coordinated with other departments to address any discrepancies or issues related to inventory management.
• Reduced stock discrepancies by diligently monitoring and adjusting inventory records for accuracy.
• Assisted in annual physical inventory counts, ensuring all items were accurately accounted for in a timely manner.
• Optimized inventory levels by conducting regular audits and implementing efficient tracking systems.
• Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
• Administered accounting and purchasing.
• Prioritized urgent orders based on customer needs while balancing overall workload for optimal efficiency within the team.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

• Loaded and unloaded delivery trucks promptly for further distribution.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Packaged and shipped orders accurately to promote safe and quick delivery to customers.
• Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
• Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
• Assisted with stock takes and cycle counts to promote accurate inventory processes.
• Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
• Received and processed incoming stock to keep inventory levels accurate and up-to-date.
• Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
• Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.

Team Manager - Feb 2017 to Feb 2018

Logistics Store Person - Dec 2009 to Feb 2017

• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Enhanced team productivity by implementing efficient task delegation and time management strategies.
• Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.
• Assisted in warehouse organization, streamlining the loading process for faster dispatch times.
• Adhered to all company policies and procedures related to safety, security, and compliance while performing deliveries.
• Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
• Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
• Loaded and unloaded delivery trucks promptly for further distribution.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Packaged and shipped orders accurately to promote safe and quick delivery to customers.
• Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
• Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
• Assisted with stock takes and cycle counts to promote accurate inventory processes.
• Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
• Received and processed incoming stock to keep inventory levels accurate and up-to-date.