Lena Le
Hinhcinbrook
Summary
Dynamic and dedicated Fast Food Worker with proven expertise at Oportos in enhancing customer satisfaction and loyalty. Skilled in cash handling and organized multi-tasking, I effectively resolved disputes and mentored team members, contributing to a high-quality service environment. Committed to maintaining food safety and fostering strong client relationships.
Overview
3
3
years of professional experience
Work History
Fast Food Worker
Oportos
01.2024 - Current
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Fast Food Worker
Oportos
04.2022 - 12.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
Certificate III - Business
Granville Tafe
Granville, NSW12-2025
No Degree -
Hoxton Park High School
West Hoxton, NSW07-2025
Skills
- Customer service
- Organized multi-tasker
- Cash handling proficiency
- Time management mastery
- Patience and empathy
- Money handling
Languages
English
Native or Bilingual
Vietnamese
Full Professional
Timeline
Fast Food Worker
Oportos
01.2024 - Current
Fast Food Worker
Oportos
04.2022 - 12.2023
Certificate III - Business
Granville Tafe
No Degree -
Hoxton Park High School
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