Lena Ly
Sunshine North,Australia
Summary
Detail-oriented professional experienced in massage therapy and customer service within fast-paced environments. Quickly learns and applies new systems with precision, ensuring high hygiene and service standards. Delivers outstanding client experiences while enhancing team productivity.
Overview
4
4
years of professional experience
Work History
Massage/Spa Therapist
7Senses Spa
Williamstown, Australia
01.2026 - Current
- Consulted with clients to identify contraindications, treatment goals, and expected outcomes
- Executed Japanese head spa techniques to enhance relaxation and well-being.
- Maintained clean, organized treatment room to ensure positive client experiences.
Sales Associate
Bath and Body Works
City Emporium, MC and Highpoint, Australia
11.2024 - Current
- Operated store independently, overseeing daily operations and ensuring high-quality customer service. / Supported new staff training/ coworkers during peak time.
- Collaborated with team members to achieve daily sales goals and objectives.
- Processed customer transactions efficiently using point-of-sale systems / cashier.
- Managed inventory, restocking shelves, organizing products to maintain optimal store presentation.
Sales Associate Christmas Casual
Strandbags
Essendon, Australia
10.2025 - 03.2026
- Processed customer transactions efficiently using point-of-sale systems / cashier.
- Customer Service, Product knowledge and Brand Representation
- Demonstrated effective time management by multitasking to meet customer demands during peak periods.
- Organized and arranged merchandise displays to improve product visibility and customer access.
Online and Grocery Department Member
Coles
Braybrook, Australia
07.2022 - 10.2024
- Monitored and replenished stock levels to ensure availability for customers
- Utilized handheld scanners and store system for efficient order picking
- Collaborated with team on visual merchandising strategies to optimize product displays.
Education
Diploma of Beauty Therapy -
Victoria University
Melbourne, VIC11-2024
Diploma of Financial Services -
RMIT University
Melbourne, VIC12-2020
Skills
- Customer transaction management
- Sales strategy
- Customer-oriented
- Multitasking efficiency
- Team collaboration
- Effective communication
- Problem solving and adaptability
- Conflict management
Timeline
Massage/Spa Therapist
7Senses Spa
01.2026 - Current
Sales Associate Christmas Casual
Strandbags
10.2025 - 03.2026
Sales Associate
Bath and Body Works
11.2024 - Current
Online and Grocery Department Member
Coles
07.2022 - 10.2024
Diploma of Beauty Therapy -
Victoria University
Diploma of Financial Services -
RMIT University