Lena Marshall
Grafton
Summary
Dynamic caseworker with a proven track record at the Department of Children and Family Services, skilled in client assessment and individualized planning. Expert in building trusting relationships and fostering community outreach, leading to significant improvements in client engagement and outcomes. Committed to empowering at-risk youth through effective problem-solving and support strategies.
Overview
3
3
years of professional experience
Work History
Caseworker
Department of Children and Family Services
10.2009 - 08.2010
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Youth Worker
New School of Arts
09.2007 - 09.2008
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
Education
Mirriwinni Gardens Aboriginal Academy
Bellbrook, NSW01-1992
Skills
- Case management
- Client assessment
- Individualized planning
- Community outreach
- Trust building
- Problem-solving
- Relationship building
Timeline
Caseworker
Department of Children and Family Services
10.2009 - 08.2010
Youth Worker
New School of Arts
09.2007 - 09.2008
Mirriwinni Gardens Aboriginal Academy
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