Lena Najar
Immigration Case Officer
Pascoe Vale,VIC
Summary
Facilitating and enabling clients through strong policy and procedural knowledge and a seamless courteous and friendly disposition are strengths of mine. Applying strong skills professionally adding to 20+ years of experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Administrator and Receptionist
People First Healthcare
Melbourne, VIC
09.2023 - 03.2024
- Self-motivated, with strong sense of personal responsibility. First point of contact for all clients and staff.
- Computerized office activities, maintained customer communications and records
- Screened and transferred 100 daily incoming calls and emails, recording messages and transmitted information and documents to respective internal personnel flagging any potential issues.
- Coordinated with human resources department onboarding new staff and Direct Care Workers maintaining confidential records for over 100 current and ongoing staff. Managed all security Identity cards and permit cards including confidential and personnel databases.
- Cultivated positive relationships with vendors to deliver timely and created cost-effective supply of PPE for ongoing services, confidential materials, uniforms and creation of internal data bases for security data and personal databases.
- Optimized customer experience by delivering superior services and effectively communicating values and policies that ensured customer satisfaction. Assisting to gain new members and enhance experiences of all clients promoting company marketing strategies.
- Daily interaction with allied health professionals, checking patient health information and updating medical profiles/records, ensuring intake and arrivals of clients. Appointment scheduling and cancellations identifying pre-appointment medical history relevant to each practitioner supporting technical staff.
Case Officer
Department Of Immigration And Border Protection
06.2000 - 06.2017
- Assessed needs of each client and recommended appropriate services and resources.
- Determined eligibility and suitability for programs by performing client intake interviews and assessments.
- Offered support and direction to clients and coordinated with external systems and other community agencies facilitating progress.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Managing significant workload with developed in-depth understanding of relevant legislation, policies and procedures.
- Documented progress in assessments, mandatory checks, settlement and maintained updated case records.
- Conducted thorough investigations to gather relevant information, leading to more accurate case assessments
- Participated in ongoing professional development opportunities, staying current on industry trends and advancements in the field of case management
Business Manager
Self-employed
01.1996 - 12.1997
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Coordinated team schedules to keep shifts properly staffed during busy periods
Early Childhood Special Education Teacher
American Community School
01.1994 - 12.1995
Education
High School Diploma -
Adelaide High School
Adelaide, SA 01.1978 - 12.1982
Accounting And Business Management
Central Business College
Adelaide, SA 01.1982 - 12.1983
Certificate - Computer Studies
Women's Business Centre
Melbourne, VIC 01.1991 - 07.1992
Diploma of Language - Language
Berlitz Language Centre
01.2005 - 12.2006
Certificate - Business Language
British Council
01.2007 - 12.2007
Skills
Service Referrals
Issue identification and resolution
Records management
Interpersonal and written communication
Client interaction
Team Building and Training
Regulations and policies
Accomplishments
- Collaborated with team of 7 in the development of meeting annual pro -rata numbers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully completed complex international Archiving project with accuracy and efficiency.
- Received Certificate of Recognition for assisting in Emergency Evacuation and supporting contingency planning.
- Collaborated with team of web designers in the development of a successful frequently asked questions platform.
- Red Cross Basic training Certificate
Timeline
Administrator and Receptionist
People First Healthcare
09.2023 - 03.2024
Certificate - Business Language
British Council
01.2007 - 12.2007
Diploma of Language - Language
Berlitz Language Centre
01.2005 - 12.2006
Case Officer
Department Of Immigration And Border Protection
06.2000 - 06.2017
Business Manager
Self-employed
01.1996 - 12.1997
Early Childhood Special Education Teacher
American Community School
01.1994 - 12.1995
Certificate - Computer Studies
Women's Business Centre
01.1991 - 07.1992
Accounting And Business Management
Central Business College
01.1982 - 12.1983
High School Diploma -
Adelaide High School
01.1978 - 12.1982