Summary
Overview
Work History
Education
Skills
Timeline
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Lena Ostwald

Lena Ostwald

North Lakes,QLD

Summary

I am an enthusiastic manager professional with demonstrated success supervising staff and building teams. I have a proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. I am skilled in solving complicated issues and making proactive operational changes when needed.


Overview

16
16
years of professional experience

Work History

Administration Officer

Australian Industry Ready
06.2023 - Current
  • Manage administrative tasks including filling and database management.
  • Create and maintain accurate records of contractors hours worked using Monday.com and Xero application for data entry.
  • Ensure that contractors submit their timesheets on time each week via email.
  • Review and approve contractors invoices in accordance with company procedures.
  • Manage contractors sighed contract's are filed correctly.
  • Respond to queries from contractors and clients in a timely and professional manner.
  • Support other members of the team as needed.

Online Retail Owner

Lena May Jewellers
07.2011 - 03.2023
  • Develop and implement a marketing strategy to promote our products the new customers, and drive online sales using Facebook,Google and Instagram ads.
  • Manage and maintain our brand's social media presence.
  • Managed day-to-day business operations.
  • Respond to customers inquiries and concerns through various platforms including email, chat and social media.
  • Process online orders including shipping and tracking to customers globally.
  • Coordinate with couriers services to ensure timely delivery .
  • Online purchasing of stock using emails and website to maintain inventory levels.
  • Continuous research on market trends and adapting product range to cater to changing consumer demands.
  • Uploading product information, descriptions and images on our online store platform.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Developed and maintained strong relationships with customers resulting in repeat business and referrals.

Senior Human Resource Advisor

Xstrata Mining
02.2010 - 05.2011
  • Weekly inductions for Permanent and Contractors.
  • Ensure Human Resources support systems were maintained and utilised effectively.
  • Ensure relevant data was entered accurately to ensure compliance with all support systems, including payroll.
  • Review monthly reports and rectify any anomalies to make sure data is entered correctly.
  • Assist in coordination and administration of the Performance Management Process for all employees.
  • Provide leadership and advice to the team to ensure a consistent approach to employee relations is in place that supports the ongoing success of the business.
  • Ensure efficient systems are in place for the ongoing provision of Hr Services by effectively translating the Human Resource Strategy onto action for recruitment, selection and retention; induction; employment development; KPI reporting; performance management and succession planning.
  • Ongoing compliance with relevant workplace laws, legislation and Policies and Procedures.
  • Communicate in a positive way with all personnel.
  • Establish and maintain relationships with contractors and suppliers.
  • Manage cross-department relationships.
  • Focus on revenue enhancement across the business.
  • Ensure contracts were accurate with correct payroll forms.
  • Monthly reporting to Spain of Human Resource KPI and retention.

Branch Manager/Business Development Manager

Drake International
02.2008 - 12.2009
  • Implementation of annual forecasts and marketing plans, to the Executive Committee.
  • Planning the marketing and sales strategy for the branch and ensuing compliance with corporate objectives and regional marketing strategies.
  • Managing accounts while sourcing new business, including delegating of Accounts to consultants.
  • Ensuring the fee structure and margin net revenue is met.
  • Completing and submitting proposals for large clients.
  • Submitting tenders for future business.
  • Setting monthly budgets to the Executive Committee.
  • Building relationships across all industries.
  • Analysing and interpreting sales analysis, implementing corrective action on any areas not meeting corporate standards.
  • Conducting comprehensive service, sales and operational audits on a regular basis.
  • Ensuring the Territory legislation contained in the workplace health and safety act.
  • Conducting office meetings on a weekly basis with all sales consultants.
  • Reviewing of all employee effectiveness and performance within the branch on a daily and weekly basis.
  • Hiring, training, coaching and development of staff along with termination of staff.
  • Completing appropriate paperwork relating to HR issues and distributed to the relevant department.
  • Ensuring all Quality Control documentation, systems, policies and procedures are adhered to.
  • Investigating all accidents/incidents and reporting to OHS National manager.
  • Interpreting different awards for the temporary service lines.

Bunnings

Area Coordinator
09.2007 - 02.2008
  • Managing 50 Team Members in the customer service /register department.
  • Rostering on a weekly bases across a seven day week.
  • Managing Performance
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Delegating priorities on a daily bases
  • Recruiting, phone interviews, group screen, two on one Interviews.
  • Recording of Business documents.
  • Administration, filling, customer feedback forms, policies and procedures.

Education

Diploma of Business And Human Resources

Chamber of Commerce NT
Darwin
11.2007

Certificate Three in Frontline Management

Chamber of Commerce
Darwin, NT
07.2001

Skills

  • Business Administration
  • Relationship Development
  • Financial Reporting
  • Strategic Planning
  • Customer Service
  • Budgeting
  • Business Development
  • Payroll and budgeting
  • Review of contracts
  • Training and mentoring
  • Sales Tracking
  • Google Adwords
  • Revenue Growth
  • Sales expertise
  • Product Merchandising
  • Sales Reporting
  • Customer Engagement

Timeline

Administration Officer

Australian Industry Ready
06.2023 - Current

Online Retail Owner

Lena May Jewellers
07.2011 - 03.2023

Senior Human Resource Advisor

Xstrata Mining
02.2010 - 05.2011

Branch Manager/Business Development Manager

Drake International
02.2008 - 12.2009

Bunnings

Area Coordinator
09.2007 - 02.2008

Diploma of Business And Human Resources

Chamber of Commerce NT

Certificate Three in Frontline Management

Chamber of Commerce

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Lena Ostwald