Lena Tran

• Oversaw program initiatives as Program Officer 2017,

enhancing stakeholder collaboration.

• Running information events
• Managing and organizing events and allocating task for staff and volunteers.
• Led operational efforts as Assistant Manager from 2013, improving team productivity.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Collaborated with team members to streamline administrative processes and improve efficiency.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Maintained confidentiality of sensitive data to protect customer and business information.

• Collaborated with team members to execute daily operational tasks efficiently.
• Completed daily maintenance tasks in record time to maximize productivity.
• Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
• Performed regular monitoring of utility systems to confirm proper functioning.

• Process legal invoices
• Take inbound call from clients & other professionals/Trustees
• Proved successful working within tight deadlines and a fast-paced environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Managed high call volumes, ensuring prompt and efficient patient communication.
• Executed outbound calls to health professionals for consultation coordination.
• Achieved a high level of proficiency in multiple languages to better serve diverse clientele.
• Collaborated with healthcare professionals to streamline patient care processes.

• Developed and maintained strong relationships with clients to maximize satisfaction.
• Researched and evaluated potential investment products for clients.
• Developed comprehensive financial models to support decision-making processes for key projects and initiatives.
• Trained and coached new employees in company process and procedures.