Lena-Viktoria Van Der Wal
Solomon St 8, Perth
Summary
Dedicated and versatile hospitality professional with experience in customer service, front desk operations, and team coordination. Skilled in managing guest inquiries, reservations, and providing exceptional service in fast-paced environments. Proven ability to handle multiple tasks efficiently, ensure guest satisfaction, and maintain smooth operations. Strong communicator with a focus on creating positive guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Hilton
09.2024 - 02.2025
- Welcomed guests with a professional and friendly attitude, ensuring a smooth check-in and check-out experience.
- Managed reservations, cancellations, and special requests using the hotel’s booking system.
- Handled guest inquiries and complaints with discretion and efficiency, maintaining Hilton's high service standards.
- Coordinated with housekeeping and other departments to meet guest needs in a timely manner.
- Processed payments, issued invoices, and maintained accurate front desk records.
- Provided guests with information about local attractions, dining, and hotel amenities.
Hostess in a Care Home
De Laren Hoefstaete
08.2023 - 10.2024
- Welcomed residents and visitors, creating a warm and friendly atmosphere.
- Assisted with serving meals and drinks during breakfast, lunch, and dinner times.
- Supported daily routines and helped residents feel comfortable and cared for.
- Collaborated with care staff to ensure residents’ needs were met with kindness and respect.
- Handled incoming calls and emails from family members and visitors, providing information and scheduling visits.
Allround Restaurant Employee
Sushi San
03.2021 - 07.2023
- Served food and beverages to guests with a focus on excellent customer service and efficiency.
- Worked as a bartender, preparing and serving a wide range of drinks in a fast-paced environment.
- Welcomed and seated guests at the entrance, ensuring a warm and professional first impression.
- Coordinated daily front-of-house operations and supported team members during busy shifts.
- Promoted to floor supervisor, overseeing the service team and maintaining high service standards.
Service Line Operator
GGD
01.2022 - 03.2023
- Provided information and support to citizens regarding COVID-19 vaccinations via the GGD service line
- Handled high volumes of incoming calls with patience and accuracy during peak pandemic periods
- Worked closely with team members to maintain consistent and efficient call center operations.
- Ensured data accuracy by carefully entering and updating personal and medical information in internal systems.
Education
No Degree - Law
University of Applied Sciences Utrecht
Utrecht01-2028
High School Diploma -
OLZ
06-2023
Skills
- Customer Service
- Multitasking
- Communication
- Organizational
- Problem Solving
- Attention to Detail
- Teamwork
Certification
Class C driver's Licence
RSA
Languages
English
Professional Working
Dutch
Native or Bilingual
Interests
Tennis
Reading
Traveling
Baking
Languages
Timeline
Receptionist
Hilton
09.2024 - 02.2025
Hostess in a Care Home
De Laren Hoefstaete
08.2023 - 10.2024
Service Line Operator
GGD
01.2022 - 03.2023
Allround Restaurant Employee
Sushi San
03.2021 - 07.2023
No Degree - Law
University of Applied Sciences Utrecht
High School Diploma -
OLZ
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