Michelle Sta Ana
Dayton,WA
Overview
3
3
years of professional experience
Work History
People Service Representative
Elite Print Solution
WA, WA
11.2025 - Current
- Respond to customer inquiries via phone, email, and in person
- Coordinate service requests and schedule technicians
- Maintain accurate records and client information
Customer Service Representative
BP Embleton
WA, WA
12.2023 - Current
- Delivered fast-paced customer service in a high-volume environment
- Handled transactions and maintained accuracy under pressure
- Built teamwork and multitasking skills
Education
Certificate IV - Kitchen Management
West Australian Institute of Further Studies
01.2025
Diploma - Hospitality Management
West Australian Institute of Further Studies
01.2025
Advanced Diploma - Hospitality Management
West Australian Institute of Further Studies
01.2025
Graduate Diploma - Management
West Australian Institute of Further Studies
01.2028
Skills
- Food Preparation & Mise en Place
- Knife Skills & Ingredient Handling
- Kitchen Hygiene & Food Safety (FIFO)
- Basic Cooking Techniques
- Plating & Presentation
- Teamwork in Fast-Paced Kitchens
- Time Management & Multitasking
Hospitality Experience
- Comis Chef, BBQ Heaven, Mandurah, WA, 04/01/25, 06/01/25, Assisted in preparing and cooking menu items in a fast-paced kitchen, Performed daily mise en place including chopping, marinating, and portioning ingredients, Ensured food quality, consistency, and presentation standards were met, Maintained a clean and organised workstation following food safety standards, Worked closely with chefs and kitchen team during service periods
- Chef in Training, The Ritz-Carlton, Perth, WA, 11/01/24, 02/01/25, Assisted chefs in preparing and cooking dishes across different sections, Performed mise en place including chopping, slicing, and portioning ingredients, Supported plating and presentation following high-quality standards, Maintained cleanliness and organisation of kitchen stations, Followed strict food safety and FIFO procedures
- Kitchen Hand / All Rounder, ALT Restaurant, Cloverdale, WA, 05/01/23, 12/01/23, Supported daily kitchen operations in a busy environment, Assisted with food preparation and basic cooking tasks, Maintained hygiene standards and stock rotation
- Kitchen Hand / All Rounder, Erah’s BBQ & Grill By bikol, Fremantle, WA, 03/01/23, 05/01/23, Prepared ingredients including vegetables and meats, Maintained kitchen cleanliness and washed utensils and equipment, Assisted chefs with food prep and portioning, Ensured proper storage and labelling of food items
Timeline
People Service Representative
Elite Print Solution
11.2025 - Current
Customer Service Representative
BP Embleton
12.2023 - Current
Certificate IV - Kitchen Management
West Australian Institute of Further Studies
Diploma - Hospitality Management
West Australian Institute of Further Studies
Advanced Diploma - Hospitality Management
West Australian Institute of Further Studies
Graduate Diploma - Management
West Australian Institute of Further Studies