Summary
Overview
Work History
Education
Skills
Timeline
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Leni Watson

Cronulla,NSW

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

9
9
years of professional experience

Work History

Weekend General Manager

Hazel Hurst Cafe
08.2015 - Current
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Served food and beverages promptly with focused attention to customer needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Work Experience

Amy Taylor Collection
09.2022 - 09.2022
  • Helped customers locate products
  • Assisted customers with prompt and polite support in-person
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.

Wait Staff Member

Shelley Park Shop
01.2015 - 07.2015
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.

Education

High School Diploma -

Cronulla High School
Sydney
09.2023

Skills

  • Customer Service
  • Product Merchandising
  • Refund Handling
  • Product Recommendations
  • Customer Satisfaction
  • Customer Assistance
  • POS Systems
  • Inventory Stocking
  • Reliable and Responsible
  • Honest and Dependable

Timeline

Work Experience

Amy Taylor Collection
09.2022 - 09.2022

Weekend General Manager

Hazel Hurst Cafe
08.2015 - Current

Wait Staff Member

Shelley Park Shop
01.2015 - 07.2015

High School Diploma -

Cronulla High School

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Leni Watson