Lenice Vayro
Happy Valley, Adelaide,SA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. I thrive in a team team environment but can also work effectively on my own.
Overview
35
35
years of professional experience
1
1
Certification
Work History
National Operations Manager
Air Diffusion Agencies
LONSDALE DC, SA
08.2023 - Current
- Developed and maintained regional operations policies and procedures.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Managed inventory control functions
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved conflicts between departments or individuals related to national operations.
- Reviewed monthly reports from all locations regarding progress towards goals set by executive leadership.
Operations Manager
Air Diffusion Agencies
LONSDALE DC, SA
03.2018 - 08.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Branch Operations Manager
Air Diffusion Agencies
LONSDALE DC, SA
12.2010 - 03.2018
- Coordinated customer service initiatives and staff training.
- Monitored staff performance and provided feedback.
- Resolved customer complaints in a timely manner.
- Implemented new operational procedures to enhance customer experience.
- Recruited, interviewed, and trained new employees as needed.
- Provided guidance on best practices for handling difficult customers or situations.
- Coached staff on policies, procedures and performance strategies.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Developed invoicing systems and internal controls to boost billing efficiencies.
Administrative Manager
Air Diffusion Agencies
LONSDALE DC, SA
05.2002 - 12.2010
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
- Pitched in to help with office tasks during busy periods and staff absences.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
Payroll & Accounts Officer
Air Diffusion Agencies
WELLAND, South Australia
01.1994 - 05.2002
- Processed payroll data and maintained accurate records of employee payments.
- Processed invoices, prepared journal entries and maintained general ledger accounts.
- Reconciled supplier statements against purchase orders and processed payments accordingly.
- Provided assistance with external audit requests by preparing requested documents in a timely manner.
- Responded promptly to customer inquiries regarding billing issues or account balances.
Crew Member
McDonalds
DARLINGTON, SA
01.1990 - 11.1992
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Education
Some College (No Degree) - Clerical Processing (General Office)
TAFE SA
Adelaide, SA11-1994
High School Diploma -
Cabra Dominican College
Cumberland Park Adelaide11-1992
Diploma of Business
TAFE SA
Adelaide, SASkills
- Health and safety compliance
- Staff Development
- Operations Management
- Team Building/Leadership
Affiliations
- Enjoy playing Golf and keeping fit
- I'm a keen supporter in local and AFL Football
- Looking after my aged Grandmother
Certification
- Drivers Licence
References
References available upon request.
Timeline
National Operations Manager
Air Diffusion Agencies
08.2023 - Current
Operations Manager
Air Diffusion Agencies
03.2018 - 08.2023
Branch Operations Manager
Air Diffusion Agencies
12.2010 - 03.2018
Administrative Manager
Air Diffusion Agencies
05.2002 - 12.2010
Payroll & Accounts Officer
Air Diffusion Agencies
01.1994 - 05.2002
Crew Member
McDonalds
01.1990 - 11.1992
Some College (No Degree) - Clerical Processing (General Office)
TAFE SA
High School Diploma -
Cabra Dominican College
Diploma of Business
TAFE SA
- Drivers Licence
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