Lenisa Diaga Madigi
Busselton,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Room Attendant and Room Inspector
Hiltongarden Inn Busselton
09.2024 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
- Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
- Reviewed guest room toiletries, amenities and furnishings as part of quality check.
- Maintained hotel cleanliness standards by conducting regular room inspections and addressing any issues promptly.
- Supported teamwork among housekeeping staff by assisting with cleaning tasks as needed during busy periods or staffing shortages.
Room Inspector
Abbey Beach Resort
08.2023 - 08.2024
- Performed daily walkthroughs of assigned area to identify potential safety hazards or security risks.
- Communicated effectively with guests throughout their stay in order to provide a positive experience.
- Reported any damages or maintenance needs to the appropriate personnel.
- Scheduled cleaning services for vacated rooms in accordance with occupancy levels.
- Adhered to all corporate policies and procedures while carrying out duties.
Room Attendant
Hilton Fiji Resort & Spa
06.2017 - 06.2020
- Assisted other departments with special projects when asked by the supervisor or manager.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
Room Attendant
Anchorage Beach Resort
02.2013 - 02.2014
- Replenished each guest room with water glasses, toiletries and paper products.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with customers about requests for additional supplies or cleaning services.
Education
Certificate in Construction Induction - Construction Inspection
Nara Training & Assessing
Busselton, WA05-2024
Certificate in Hospitality Operation 1 & 2 - Tourism
Fiji National University
Fiji12-2011
Certificate in Caregiving Fundamental - Aged Care
University of The South Pacific
Lautoka Campus06-2011
Skills
- Managing cleaning standards
- Maintenance knowledge
- Staff Training
- Health and Safety Regulations
- Supervising team
- Team Supervision
- Health and safety compliance
- Customer service-focused
- Inspecting room
Education and Training
other,other,other
Timeline
Room Attendant and Room Inspector
Hiltongarden Inn Busselton
09.2024 - Current
Room Inspector
Abbey Beach Resort
08.2023 - 08.2024
Room Attendant
Hilton Fiji Resort & Spa
06.2017 - 06.2020
Room Attendant
Anchorage Beach Resort
02.2013 - 02.2014
Certificate in Construction Induction - Construction Inspection
Nara Training & Assessing
Certificate in Hospitality Operation 1 & 2 - Tourism
Fiji National University
Certificate in Caregiving Fundamental - Aged Care
University of The South Pacific
Similar Profiles
Sarah LairdSarah Laird
Creche Assistant at World Gym BusseltonCreche Assistant at World Gym Busselton
Christian KehChristian Keh
Laborer at Beach Busselton ResortLaborer at Beach Busselton Resort
Dylan LeeDylan Lee
Approved Manager at Busselton Football ClubApproved Manager at Busselton Football Club