Lenita Cetinich
Brisbane
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organisational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cleaning
JJ Richards
01.2024 - Current
- Safely and effectively handled wide range of cleaning products and solutions.
- Improved client satisfaction by providing thorough and detail-oriented cleaning services.
- Improved office cleanliness by performing thorough daily and weekly cleaning tasks.
- Increased efficiency with proper usage of industrial cleaning equipment and chemicals.
- Oversaw regular store cleaning of shelves, backrooms and racks.
Shift manager
McDonald's
05.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanour, ensuring the safety of both customers and employees during critical incidents.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Dance teacher
SJJ Creative and Studio 3.4
01.2019 - Current
- Working with children, communicating with all abilities, engaging, choreographing award-winning dances, performing
Shift leader
Dominos
01.2022 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and organised workspace, adhering to health department standards for safety and sanitation.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Administration
ASP
10.2021 - 01.2022
- Document filing, liaising with stakeholders, excel
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Prepared accurate reports on business performance, identifying trends and areas requiring attention or improvement.
- Organised and maintained comprehensive filing systems for efficient document retrieval and data management.
- Contributed to the development of company policies and procedures that fostered a positive work environment.
- Provided support during audits by maintaining accurate documentations.
- Supported team members with timely provision of essential administrative information, increasing overall productivity.
Education
Bachelor of Psychology / Bachelor of Criminology and Criminal Justice - psychology, criminology and criminal justice
Griffith University
Nathan, Mt Gravatt02.2025
Calvary Christian College
06.2021
Skills
- Communication
- Resilience
- Team-work
- Dedicated
- Focused
- Time management
- Complex Problem-solving
- Passionate
- Microsoft Word
- PowerPoint
- Excel
Certification
- First Aid
- CPR
- Fire Safety
- Diploma of Business - Redmako Learning
- Diploma of Dance - Jazz, Tap, and Ballet
Timeline
Cleaning
JJ Richards
01.2024 - Current
Shift leader
Dominos
01.2022 - 06.2022
Administration
ASP
10.2021 - 01.2022
Shift manager
McDonald's
05.2019 - Current
Dance teacher
SJJ Creative and Studio 3.4
01.2019 - Current
Calvary Christian College
Bachelor of Psychology / Bachelor of Criminology and Criminal Justice - psychology, criminology and criminal justice
Griffith University
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