Lenka Robinson
Burleigh Waters,Queensland
Summary
Dynamic and goal-driven professional with a proven track record at Rebel Sports, enhancing customer satisfaction and exceeding sales targets through expert customer assistance and efficient cash handling. Excelled in visual merchandising and complex problem-solving, significantly contributing to team success and customer loyalty with outstanding interpersonal skills and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Sales Assistant Team Member
Rebel Sports
Burleigh West
08.2014 - Current
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Masters Degree In Tourism Management - Tourism And Travel Management
University of Constantine Philosopher
Nitra, Slovakia06.2003
Skills
- Goal-Oriented
- Visual Merchandising
- Complex Problem-Solving
- Display building
- Processing payments
- Cash Register Operation
- Opening and closing procedures
- Point of sale operation
- Cash Handling
- Customer Assistance
Timeline
Sales Assistant Team Member
Rebel Sports
08.2014 - Current
Masters Degree In Tourism Management - Tourism And Travel Management
University of Constantine Philosopher