Lenna Nagao

- Dispense on average 200 scripts per day.

- Manage both dispensary and retail operations.

- Oversaw retail catalogue setup every fortnight and made sure merchandising was in line with strict head office requirements.

- Addressed customer inquiries and handled complaints.

- Managed ordering, inventory, and stock control.

- Mentored pharmacy students and interns.

- Entered invoices in a timely manner.

- Tracked sales to ensure KPIs were met.

- Constructed and maintained the dispensary roster.

- Attended monthly Chemist Warehouse Group Managers Meetings.

- Actively hired staff, conducting interviews and proceeding to induction as well as ongoing training and performance review.

- Processed employee pay accurately using Kronos.

• Effectively prioritized tasks and organized workflow to increase efficiency.
• Managed drug and supply inventories.
• Worked a flexible roster of both day and night shifts.
• Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
• Trained pharmacy assistants and students in the dispensary.

- Worked heavily in the retail sector and gained comprehensive knowledge on the products available and merchandising strategies.

- Learnt to dispense in an efficient yet accurate manner using

MyScript.

- Gained a strong understanding of medications.

- Familiarised myself with S2/S3 medications as well as vitamins/supplements.

- In charge of handling End of Day/Banking.

- Polished customer service skills in this small privately owned pharmacy.