Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lennart Imison

Lyneham,ACT

Summary

Detail-oriented worker with experience in customer service, eager to use newly acquired business skills to secure an entry-level administration role. Enthusiastic in seeking and maintaining a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Guest Services

NRMA Merimbula Beach Holiday Resort
11.2019 - 05.2024
  • Delivered excellent guest services by answering inquiries from visitors.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Trained new housekeeping team members on best practices in cleaning techniques, contributing to a consistent level of service quality across all rooms.
  • Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
  • Followed routine maintenance checklist.
  • Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.

Meet and Greet Volunteer

Cruise Eden
12.2016 - 03.2018
  • Organise and prepare visitor arrival bags
  • Provide assistance and information
  • Assist and teach new volunteers
  • Disassemble wharf operations

Education

Certificate III - Business

TAFE NSW
Bega, NSW
04.2024

High School Diploma -

Sapphire Coast Anglican College
Bega, NSW
11.2018

Certificate III - Tourism And Events

TAFE NSW
Bega, NSW
11.2018

Skills

  • Customer Service
  • Computer Skills
  • Data Entry
  • Office Administration
  • Microsoft Office Suite
  • Critical Thinking

Timeline

Guest Services

NRMA Merimbula Beach Holiday Resort
11.2019 - 05.2024

Meet and Greet Volunteer

Cruise Eden
12.2016 - 03.2018

Certificate III - Business

TAFE NSW

High School Diploma -

Sapphire Coast Anglican College

Certificate III - Tourism And Events

TAFE NSW
Lennart Imison