Lennart Imison
Lyneham,ACT
Summary
Detail-oriented worker with experience in customer service, eager to use newly acquired business skills to secure an entry-level administration role. Enthusiastic in seeking and maintaining a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Guest Services
NRMA Merimbula Beach Holiday Resort
11.2019 - 05.2024
- Delivered excellent guest services by answering inquiries from visitors.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Trained new housekeeping team members on best practices in cleaning techniques, contributing to a consistent level of service quality across all rooms.
- Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
- Followed routine maintenance checklist.
- Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
Meet and Greet Volunteer
Cruise Eden
12.2016 - 03.2018
- Organise and prepare visitor arrival bags
- Provide assistance and information
- Assist and teach new volunteers
- Disassemble wharf operations
Education
Certificate III - Business
TAFE NSW
Bega, NSW04.2024
High School Diploma -
Sapphire Coast Anglican College
Bega, NSW11.2018
Certificate III - Tourism And Events
TAFE NSW
Bega, NSW11.2018
Skills
- Customer Service
- Computer Skills
- Data Entry
- Office Administration
- Microsoft Office Suite
- Critical Thinking
Timeline
Guest Services
NRMA Merimbula Beach Holiday Resort
11.2019 - 05.2024
Meet and Greet Volunteer
Cruise Eden
12.2016 - 03.2018
Certificate III - Business
TAFE NSW
High School Diploma -
Sapphire Coast Anglican College
Certificate III - Tourism And Events
TAFE NSW
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