Detail-oriented worker with experience in customer service, eager to use newly acquired business skills to secure an entry-level administration role. Enthusiastic in seeking and maintaining a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Guest Services
NRMA Merimbula Beach Holiday Resort
11.2019 - 05.2024
Delivered excellent guest services by answering inquiries from visitors.
Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
Trained new housekeeping team members on best practices in cleaning techniques, contributing to a consistent level of service quality across all rooms.
Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
Followed routine maintenance checklist.
Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
Meet and Greet Volunteer
Cruise Eden
12.2016 - 03.2018
Organise and prepare visitor arrival bags
Provide assistance and information
Assist and teach new volunteers
Disassemble wharf operations
Education
Certificate III - Business
TAFE NSW
Bega, NSW
04.2024
High School Diploma -
Sapphire Coast Anglican College
Bega, NSW
11.2018
Certificate III - Tourism And Events
TAFE NSW
Bega, NSW
11.2018
Skills
Customer Service
Computer Skills
Data Entry
Office Administration
Microsoft Office Suite
Critical Thinking
Timeline
Guest Services
NRMA Merimbula Beach Holiday Resort
11.2019 - 05.2024
Meet and Greet Volunteer
Cruise Eden
12.2016 - 03.2018
Certificate III - Business
TAFE NSW
High School Diploma -
Sapphire Coast Anglican College
Certificate III - Tourism And Events
TAFE NSW
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