Summary
Overview
Work History
Education
Skills
Residency Status
Certification
Languages
Timeline
Generic

LENNETTE G. QUIRONA

Wagga Wagga,Australia

Summary

Diligent Pharmacy Assistant with proven background in supporting pharmacists in daily operations. Efficiently handled prescription processing and customer inquiries, ensuring smooth workflow. Demonstrated strong organizational skills and attention to detail while maintaining inventory and assisting with administrative tasks.


Solid track record in customer service & sales professional with more than 15 years experience in customer service and sales in the call centre and events management industry.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

The Bush Chemist Wagga Wagga
07.2024 - Current
  • Assists customers in selecting over-the-counter medications (S2) and health care products.
  • Prepares Webster Pack accurately and on time.
  • Receives deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Supports inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Contributes to increased sales by offering expert advice on over-the-counter medications and products.
  • Ensures clean and organized work environment, complying with safety and hygiene standards.
  • Completes cash register transactions by handling credit and cash payments using pharmacy register system.
  • Restocks shelves with prescribed medications and health care products.
  • Assists pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.

Pharmacy Assistant

Forest Hill Pharmacy
06.2024 - 02.2025


  • Assists customers in selecting over-the-counter medications (S2) and health care products.
  • Assists pharmacist with dispensing medications and filling orders. Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Prepares Webster Pack accurately and on time.
  • Receives deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Supports inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Contributes to increased sales by offering expert advice on over-the-counter medications and products.
  • Ensures clean and organized work environment, complying with safety and hygiene standards.
  • Completes cash register transactions by handling credit and cash payments using pharmacy register system.
  • Restocks shelves with prescribed medications and health care products.
  • Assists pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.

Delegate Sales Manager

CLARION EVENTS PTE. LTD.
03.2021 - 02.2024

Company Overview: Clarion is one of the world’s leading event’s organisers, producing and delivering innovative and market-leading events since 1947. Clarion’s customers use our range of exhibitions, conferences, tradeshows, and websites to target new business, demonstrate their products, build deeper relationships with their clients and identify new opportunities for performance improvement

  • Telesales to potential clients to meet sales revenue
  • Developing and maintaining excellent relationships with decision makers
  • Keeping abreast of market developments and identifying and researching new growth areas for sales
  • Conducting own research to identify potential new business
  • Attending industry functions when required
  • Maintaining key customer care objectives
  • Ensuring that all sales administration is completed to a high standard and in a timely manner
  • Working closely with the marketing team to engage our database with the events
  • Weekly reporting on sales plans and activities
  • Clarion is one of the world’s leading event’s organisers, producing and delivering innovative and market-leading events since 1947
  • Clarion’s customers use our range of exhibitions, conferences, tradeshows, and websites to target new business, demonstrate their products, build deeper relationships with their clients and identify new opportunities for performance improvement

Team Manager/ Corporate Sales Executive

UNI STRATEGIC PTE. LTD.
03.2011 - 05.2015

Company Overview: UNI Strategic is a key provider of bespoke corporate training and public events such as public relations training course, Sales & Marketing courses, Oil & Gas summit, IT & Telecommunication, Military & Government.

  • Responsible for achieving sales KPIs (including but not limited to dial rates, pitch time, close rates)
  • Responsible for generating new business and increasing revenue from new and existing conference and seminar-workshop clients
  • Works closely with production, marketing and sponsorship functions to deliver successful events
  • Accurately forecasts and reports activities, call feedback and results to management
  • Provides first-class customer service and communication to attendees and prospects
  • Responsible for collecting payments on own sales pre-event
  • Executes the call plan and sales approach as determined by management
  • UNI Strategic is a key provider of bespoke corporate training and public events such as public relations training course, Sales & Marketing courses, Oil & Gas summit, IT & Telecommunication, Military & Government

Customer Service Representative (Call Centre)

SYKES ASIA, INC.
06.2006 - 08.2010

Company Overview: SYKES ASIA, INC is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. Sykes Asia, Inc is officially recognized as a Pioneer in the Philippine Call Centre Industry.


  • Provides quality customer service assistance to US customers through telephone
  • Responsible for providing first line support and immediate problem resolution
  • Responsible for identifying when a problem or query should be transferred to another department or second level support
  • Responsible for logging all tickets raised accurately, meeting specified email volume/production targets, maintains and updates all administration


Education

Bachelor of Science - Nursing

The University of Sydney
12-2028

Certificate II - Community Pharmacy

TAFE NSW
02.2025

Bachelor - Secondary Education major in English

Colegio San Agustin - Bacolod (CSA-B)
03.2005

Secondary -

Negros Occidental High School (NOHS)
03.2001

Primary -

Education and Training Center School – 1 (ETCS-1)
03.1997

Skills

  • Customer relations
  • Product knowledge
  • Medication dispensing
  • POS system operation
  • Webster packer
  • Customer engagement
  • CRM proficiency
  • Computer proficiency
  • Product restocking
  • Call center experience

Residency Status

Australian Permanent Resident

Certification

  • Certificate II in Community Pharmacy

Languages

English
Professional Working
Filipino
Native or Bilingual

Timeline

Pharmacy Assistant

The Bush Chemist Wagga Wagga
07.2024 - Current

Pharmacy Assistant

Forest Hill Pharmacy
06.2024 - 02.2025

Delegate Sales Manager

CLARION EVENTS PTE. LTD.
03.2021 - 02.2024

Team Manager/ Corporate Sales Executive

UNI STRATEGIC PTE. LTD.
03.2011 - 05.2015

Customer Service Representative (Call Centre)

SYKES ASIA, INC.
06.2006 - 08.2010

Certificate II - Community Pharmacy

TAFE NSW

Bachelor - Secondary Education major in English

Colegio San Agustin - Bacolod (CSA-B)

Secondary -

Negros Occidental High School (NOHS)

Primary -

Education and Training Center School – 1 (ETCS-1)
  • Certificate II in Community Pharmacy

Bachelor of Science - Nursing

The University of Sydney
LENNETTE G. QUIRONA