Leny Frances Ortega
Willetton,WA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House/Server
Jamaica Blue
07.2024 - Current
- Greeted and seated customers, providing excellent customer service in a fast-paced environment
- Took and processed accurate orders, ensuring special requests were accommodated
- Operated point-of-sale systems for handling transactions, managing cash, and processing credit card payments
- Addressed customer complaints professionally, escalating issues to management when necessary
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
Front of House
Pepper Lunch Southlands
10.2023 - Current
- Serve food to the customers
- Monitor the stocks and ensure that the restaurant operates smoothly during peak hours
- Take orders from the register and accommodate customers with special requests
- Provide proper customer service
- Manage bookings and reservations and ensure that guests are accommodated and seated
- Ensure cleanliness of the front of the restaurant
- Facilitated smoother kitchen operations by maintaining clear communication between back and front of house.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Collaborated with front of house staff to ensure seamless service and exceptional dining experience.
- Supported revenue growth by identifying upselling opportunities within the front of house team.
Student Volunteer
Spectrum Space
04.2024 - 06.2024
- Support and accompany children in their daily routine and activities
- Provide one-on-one assistance with one of the participants
- Collaborate with the staff to better create a safe environment for the children
- Follow the organization's policies and procedures in terms of privacy and confidentiality and as well a duty of care
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
Student Volunteer
Melville Care Inc., Southern District Senior Citizens Centre
11.2023 - 11.2023
- Provided entertainment for the elderly
- Offered one-on-one assistance with the elderly
- Assisted in client transportation
- Assisted in one of the programs along with fellow student volunteers such as leisure activities
- Helped with the food distribution for fellow student volunteers
Waitstaff/Waitress
Enak Kopitiam
05.2023 - 09.2023
- Serve food to the customers
- Operate POS and take customer orders
- Clean the restaurant and organize kitchenware
- Arrange tables and maintain tidiness in the dining area
- Prepare the dining table with proper utensils
Education
Diploma in Community Services -
South Metropolitan TAFE
12.2024
Certificate IV in Community Services -
South Metropolitan TAFE
12.2023
Certificate III in Community Services -
South Metropolitan TAFE
06.2023
Skills
- Cleanliness and orderliness
- Eye for detail
- Organization skills
- Environmental awareness
- Team player
- Open communication skills
- Quick worker with no compromise of quality
- People-oriented
- Fast-learner
- Customer Service
- Cleaning and Sanitizing
- Basic Kitchen Equipment Handling
Order Taking
Memory retention
Flexibility
Certification
- CHC32015 Certificate III in Community Services
- CHC42015 Certificate IV in Community Services
- HLTAID011 Provide First Aid Skill Set
- NDIS Worker Screening Check
- NDIS Orientation Module Certificate
- Diploma in Community Services
Availability
Available to work from Tuesdays and Wednesdays (Morning-Evening) and Saturdays (Afternoons/Evenings)
Timeline
Front of House/Server
Jamaica Blue
07.2024 - Current
Student Volunteer
Spectrum Space
04.2024 - 06.2024
Student Volunteer
Melville Care Inc., Southern District Senior Citizens Centre
11.2023 - 11.2023
Front of House
Pepper Lunch Southlands
10.2023 - Current
Waitstaff/Waitress
Enak Kopitiam
05.2023 - 09.2023
Diploma in Community Services -
South Metropolitan TAFE
Certificate IV in Community Services -
South Metropolitan TAFE
Certificate III in Community Services -
South Metropolitan TAFE
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