Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Leo Burke

Adelaide,SA

Summary

I'm a dedicated and adaptable professional with a rich background in project management, Senior recruitment consulting, and total loss insurance claim advising. Aspiring to transition my diverse skill set and proven ability to thrive in dynamic environments to the role of an Air Traffic Controller. With a strong focus on precision, effective communication, and problem-solving, I am eager to contribute to ensuring the safety and efficiency of air traffic operations. As an experienced project manager, I understand the paramount importance of precision and attention to detail in aviation. My ability to develop comprehensive project plans and effectively manage resources aligns seamlessly with the critical nature of air traffic control. I thrive in high-pressure situations, maintaining composure and making quick decisions to ensure the safe navigation of aircraft. My background as senior recruitment consulting has honed my interpersonal and communication skills, essential for effective air traffic control. I am adept at fostering open communication and collaboration with candidates and clients, contributing to a cohesive and supportive team environment. Having experience as a total loss insurance claims advisor has strengthened my ability to handle sensitive situations with empathy and professionalism. I recognise the importance of clear communication during challenging times, and I bring this mindset to ensure effective communication with pilots, fellow controllers, and aviation authorities.

Overview

13
13
years of professional experience

Work History

Project/contracts Manager Special Projects

Arctic Installations SA/NT
09.2017 - Current
  • A driven and dedicated professional who has successfully transitioned from a hands-on Leading Hand role to a dynamic Project Manager position
  • With a proven track record of delivering outstanding results in both capacities, I possess the skills and expertise to lead and execute projects effectively while maximizing team performance and client satisfaction
  • Currently I am a skilled Project Manager and Contracts Administrator with expertise in the insulated panel industry, specializing in controlled environments
  • Proven track record of successfully managing projects and administering contracts to deliver high-quality solutions
  • Adept at coordinating resources, mitigating risks, and fostering strong client relationships
  • Committed to ensuring compliance with industry standards and regulations
  • Duties
  • Lead and oversee planning, execution, and completion of insulated panel projects for controlled environments
  • Collaborate with engineering teams and clients to define project scope, objectives, and timelines
  • Manage project budgets, resource allocation, and procurement to optimise project efficiency and profitability
  • Conduct risk assessments and develop mitigation strategies to ensure smooth project execution
  • Maintain regular communication with general Mangers and directors to provide progress updates and address concerns promptly
  • Ensure compliance with safety standards and regulations, prioritising a secure working environment for project participants.

Senior Energy Recruitment Consultant

Spencer Ogden
12.2013 - 01.2015
  • Within the mining industry at Spencer Ogden, my role was to play a crucial part in the talent acquisition process for mining companies
  • Leveraging my expertise in recruitment and understanding of the mining sector, I specialized in headhunting top-tier candidates, in addition to sourcing, assessing, and onboarding professionals for various positions
  • I diligently executed these duties to build high-performing teams and achieve clients' strategic objectives
  • Client Consultation: I collaborated closely with mining companies to comprehend their specific staffing needs, organizational goals, and culture
  • Through comprehensive client consultations, I gained valuable insights to tailor recruitment strategies accordingly
  • Talent Sourcing: Utilizing various channels such as job boards, social media, industry networks, and databases, I proactively searched for skilled professionals who aligned with the mining industry's requirements
  • Candidate Screening: I meticulously reviewed resumes, conducted interviews, and administered skill assessments to evaluate candidates' suitability for the mining roles
  • My focus was on assessing technical expertise, experience, and cultural fit
  • Building Candidate Pipelines: I continuously maintained a strong pipeline of qualified candidates to ensure a steady supply of talent for both immediate and future hiring needs
  • Negotiation and Offer Management: When extending job offers, I engaged in negotiation with candidates on salary, benefits, and other employment terms to secure successful placements
  • Candidate Experience: I prioritized delivering a positive candidate experience throughout the recruitment process
  • Timely communication, feedback, and transparency were integral to fostering lasting relationships with potential hires
  • Market Research: I regularly conducted market research to stay updated on industry trends, compensation benchmarks, and emerging talent to provide strategic insights to clients
  • Client Relationship Management: Nurturing strong and enduring relationships with mining clients was essential
  • I ensured regular communication and fostered trust, positioning myself as a reliable recruitment partner
  • Team Collaboration: Collaborating with colleagues and hiring managers at Spencer Ogden, I provided input on candidate shortlisting, talent pipelines, and recruitment strategies, contributing to the overall success of the recruitment team
  • Compliance and Reporting: I maintained accurate and organized records of candidate interactions, recruitment activities, and compliance with relevant employment laws and regulations
  • By excelling in these duties at Spencer Ogden, I successfully contributed to the acquisition of skilled professionals within the mining industry, enabling companies to build high-performing teams and achieve their strategic objectives.

Energy Recruitment Consultant

Spencer Ogden Energy London
12.2012 - 12.2013
  • First Recruited to Spencer Ogden with no experience – Entered training course with 12 other new employees and came 4th in competition for best graduate
  • Entered Spencer Ogden's Mining division with only 2 other consultants
  • First deal completed in 3rd month value $15,000 second deal $36,000
  • Total first year deal value $200,000

Claims Advisor

Hastings Direct Insurance
11.2010 - 06.2012
  • (Insurance policy and contracts, As a former Total Loss Advisor within Hastings insurance company, my role was to provide expert guidance and support to policyholders who had experienced a significant loss or damage to their insured vehicles
  • I was passionate about helping valued customers navigate through challenging situations and ensuring they received a fair and efficient claims settlement process
  • Here are some of the key duties I handled in this role:
  • Customer Assistance: I served as the primary point of contact for policyholders who had incurred a total loss or substantial damage to their vehicles
  • I approached each case with empathy and understanding, providing reassurance and support during what could be a stressful time for customers
  • Assessment and Valuation: I conducted thorough assessments of the damaged vehicles to determine if they qualified as a total loss based on the insurance policy criteria
  • Additionally, I worked closely with our network of experts to accurately evaluate the fair market value of the vehicle at the time of the loss
  • Policy Compliance: I ensured that the claims process aligned with the terms and conditions of the insurance policy
  • I meticulously reviewed the policy to understand coverage limits, deductibles, and any exclusions that applied to the claim
  • Negotiation: In cases where there might have been a discrepancy between the policyholder's expectations and the claim settlement offer, I engaged in skillful negotiations to find a mutually agreeable resolution
  • My goal was to advocate for customers while adhering to the guidelines and regulations of the insurance industry
  • Communication: Effective communication was at the core of my responsibilities
  • I maintained regular contact with policyholders, keeping them informed about the progress of their claim and answering any questions or concerns they had
  • Documentation and Recordkeeping: I maintained accurate and organised records of each claim, including all relevant documentation, communications, and details of the assessment and valuation process
  • Compliance and Regulations: I stayed up-to-date with the latest insurance regulations and compliance requirements
  • I ensured that my claim handling procedures adhered to industry standards and complied with relevant laws
  • Continuous Improvement: As a Total Loss Advisor, I was committed to improving our claims handling process and often gave suggestions.
  • I provided feedback and suggestions to enhance the efficiency and customer experience of the claims department
  • Customer Satisfaction: My ultimate goal was to achieve customer satisfaction by providing exceptional service and resolving claims promptly and fairly.
  • I took pride in turning challenging situations into positive experiences for policyholders.
  • By combining my expertise in insurance policies, valuation, negotiation, and customer service, I contributed significantly to the motor insurance company's reputation and commitment to delivering exceptional service to policyholders.

Education

Bachelor of Arts - English Literature and Media Production

University of Brighton
Brighton England
07.2012

GED -

Highams Park
Highams Park
06.2009

High School Diploma -

Lammas School
London England
07.2007

Skills

  • Retention Program Development
  • Professional Relationships
  • Client Requirements
  • Advanced Arrangements

Accomplishments

    Teaching English to School Children In Vietnam for 6 months was one of my happiest and most rewarding achievements

Timeline

Project/contracts Manager Special Projects

Arctic Installations SA/NT
09.2017 - Current

Senior Energy Recruitment Consultant

Spencer Ogden
12.2013 - 01.2015

Energy Recruitment Consultant

Spencer Ogden Energy London
12.2012 - 12.2013

Claims Advisor

Hastings Direct Insurance
11.2010 - 06.2012

Bachelor of Arts - English Literature and Media Production

University of Brighton

GED -

Highams Park

High School Diploma -

Lammas School
Leo Burke