Summary
Overview
Work History
Education
Skills
Websites
Languages
Interests
Timeline
Generic

Leo Dong

Melbourne,VIC

Summary

Self-driven and analytically minded individual with a strong foundation in critical thinking, creative problem-solving, and strategic planning. Adept at navigating complex challenges with clarity and composure, while fostering collaboration and trust within diverse teams. Highly adaptable and committed to continuous learning, with a strong belief in delivering thoughtful, high-quality work. Eager to contribute meaningfully in high-responsibility environments and grow through purpose-driven challenges.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Australian Taxation Office
05.2025 - Current
  • Managed approximately 25 incoming calls per day from customers
  • Worked effectively in fast-paced environments.
  • Adaptable individual with interpersonal skills and talent for building relationships.
  • Skilled in fields of Individuals, Business and Superannuation.

Online Store Manager

Self-employeed
02.2021 - Current
  • Enhanced site search functionality for easier product navigation and better user experience.
  • Managed inventory levels, ensuring product availability and timely restocking.
  • Developed and implemented promotional strategies to enhance customer engagement and drive sales
  • Coordinated with suppliers to negotiate pricing and secure favourable terms for products

Design Architect

Reve Design
10.2022 - 10.2023
  • Managed multiple residential projects varying from single dwelling, townhouses and apartments
  • Worked collaboratively with planners, builders, and professionals from various fields
  • Led a small team and coordinated roles to ensure the timely completion of commercial project drafts
  • Presents design concepts to clients and guided them in achieving their vision.
  • Silver Better Future Melbourne. Design Awards 2023
  • IF Design Award 2024

Drafting & Administration

Reve Design
09.2022 - 10.2022
  • Managed emails, calls and paper works
  • Scheduled meetings and appointments
  • Assisted on interior design and drafting of penthouse apartment renovation located at Aurora CBD

Internship

MVRDV Architect
01.2021 - 01.2021
  • Assisted in one-month project on urban renewal of Venice

Education

CERTIFICATE IV - Real Estate

01.2025

Bachelor of Design - undefined

The University of Melbourne
01.2022

Skills

  • Archicad
  • Adobe Software
  • Microsoft Software

  • Rhinoceros 3D
  • Twinmotion
  • Enscape

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Interests

  • Analytics
  • Creativity
  • Critical thinking
  • Adaptability
  • Concept development
  • Conflict resolution
  • Strategic planning
  • Teamwork and collaboration

Problem-solving

Timeline

Customer Service Representative

Australian Taxation Office
05.2025 - Current

Design Architect

Reve Design
10.2022 - 10.2023

Drafting & Administration

Reve Design
09.2022 - 10.2022

Online Store Manager

Self-employeed
02.2021 - Current

Internship

MVRDV Architect
01.2021 - 01.2021

Bachelor of Design - undefined

The University of Melbourne

CERTIFICATE IV - Real Estate

Leo Dong