Leo Dong
Melbourne,VIC
Summary
Self-driven and analytically minded individual with a strong foundation in critical thinking, creative problem-solving, and strategic planning. Adept at navigating complex challenges with clarity and composure, while fostering collaboration and trust within diverse teams. Highly adaptable and committed to continuous learning, with a strong belief in delivering thoughtful, high-quality work. Eager to contribute meaningfully in high-responsibility environments and grow through purpose-driven challenges.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Australian Taxation Office
05.2025 - Current
- Managed approximately 25 incoming calls per day from customers
- Worked effectively in fast-paced environments.
- Adaptable individual with interpersonal skills and talent for building relationships.
- Skilled in fields of Individuals, Business and Superannuation.
Online Store Manager
Self-employeed
02.2021 - Current
- Enhanced site search functionality for easier product navigation and better user experience.
- Managed inventory levels, ensuring product availability and timely restocking.
- Developed and implemented promotional strategies to enhance customer engagement and drive sales
- Coordinated with suppliers to negotiate pricing and secure favourable terms for products
Design Architect
Reve Design
10.2022 - 10.2023
- Managed multiple residential projects varying from single dwelling, townhouses and apartments
- Worked collaboratively with planners, builders, and professionals from various fields
- Led a small team and coordinated roles to ensure the timely completion of commercial project drafts
- Presents design concepts to clients and guided them in achieving their vision.
- Silver Better Future Melbourne. Design Awards 2023
- IF Design Award 2024
Drafting & Administration
Reve Design
09.2022 - 10.2022
- Managed emails, calls and paper works
- Scheduled meetings and appointments
- Assisted on interior design and drafting of penthouse apartment renovation located at Aurora CBD
Internship
MVRDV Architect
01.2021 - 01.2021
- Assisted in one-month project on urban renewal of Venice
Education
CERTIFICATE IV - Real Estate
01.2025
Bachelor of Design - undefined
The University of Melbourne
01.2022
Skills
- Archicad
- Adobe Software
- Microsoft Software
- Rhinoceros 3D
- Twinmotion
- Enscape
Websites
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Interests
- Analytics
- Creativity
- Critical thinking
- Adaptability
- Concept development
- Conflict resolution
- Strategic planning
- Teamwork and collaboration
Problem-solving
Timeline
Customer Service Representative
Australian Taxation Office
05.2025 - Current
Design Architect
Reve Design
10.2022 - 10.2023
Drafting & Administration
Reve Design
09.2022 - 10.2022
Online Store Manager
Self-employeed
02.2021 - Current
Internship
MVRDV Architect
01.2021 - 01.2021
Bachelor of Design - undefined
The University of Melbourne