Leo Halwani
Brisbane,QLD
Summary
Adaptable and creative individual committed to inspiring through successful team-work. Focuses on commitment. Skilled at developing good relations with teams and individuals to understand strengths, weaknesses and motivations. Offers excellent communication and effectively meet team needs. Proactive planner and problem solver. Secures team success through hard work, attention to detail and excellent organisation. Shares knowledge to achieve results. Takes on challenging new role. Resourceful and well-organised with excellent supervision skills. Hard-working with strong commitment skills. Achieves goals through exceptional planning and prioritisation.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Customer service executive
GAS Hornby Petrol Service Station
Christchurch, New Zealand
11.2018 - 11.2023
- Managed servicing over 150 customers a day.
- Built positive customer rapport through friendly, professional communication.
- Increased client retention through outstanding service.
- Exceeded expectations by delivering comprehensive and consistent service.
- Resolved complaints with proactive problem-solving and analysis.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Updated customers on special offers and promotions for increased revenue.
- Asked probing questions of clients to understand needs and identify requirements.
- Warmly greeted customers with positive welcome.
- Responded to customer queries and provided excellent customer service.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Provided professional and helpful support to new and existing clients.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Consistently arrived at work on time and ready to start immediately.
- Completed opening and closing procedures.
- Improved efficiency and productivity by acquiring new skills such as upselling.
- Increased revenue by upselling and recommending products.
- Worked flexible hours, weekends and bank holidays.
Sports leader
Burnside High School
Christchurch, New Zealand
01.2023 - 12.2023
- Managed to deal with two classes consist over 50 students.
- Attended training meetings, practice sessions to stay up-to-date with team members.
- Developed trusted relations with teams and individuals to understand strengths, weaknesses and motivations.
- Educated participants on acceptable behaviour and standards of play.
- Coached young individuals to refine specific techniques and enhance confidence.
Education
Year 10 - Math, Science, etc
Rochedale State High School
Brisbane, Queensland 03.2024 -
Level 1 Grade 7 - Yellow Shirt - Self Defense Kickboxing
Pro Active
Christchurch, New Zealand 02.2023 - 03.2024
Skills
- Stretching techniques
- Safety regulations
- Behaviour management
- Running drills for five minutes non-stop
- Training exercises
- Offensive and defensive strategy
- Game rules
- Social media marketing
- Marketing
- Leadership
- Public relations
- Problem-solving
- Drinks upselling
- Team building
- Time management
- Communication skills
- Multilingual
Affiliations
- Sports
References
References available upon request.
Timeline
Year 10 - Math, Science, etc
Rochedale State High School
03.2024 -
Level 1 Grade 7 - Yellow Shirt - Self Defense Kickboxing
Pro Active
02.2023 - 03.2024
Sports leader
Burnside High School
01.2023 - 12.2023
Customer service executive
GAS Hornby Petrol Service Station
11.2018 - 11.2023
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