LEO JOSEPH

• Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
• Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
• · Evaluating and tracking companies progress in attending its customer queries through online portal known as Podium.
• Built relationships with customers and community to promote long term business growth.
• Worked effectively in all major events held in Canberra, such as Floriade, Summernats, Spilt Milk etc
• Constantly worked on delivery and pickup run-sheet for smooth operations of team.
• · Reviewing response which is send out to customers through portal.
• Achieved company-defined sales quotas.
• Providing quotation to customers and altering quotes based on their needs.
• · Updated whole Barlens website and adding new products as they come on through WordPress software.
• Developed, maintained and utilized diverse client base.
• Creating campaigns and flyers for Barlens and AutoCo (another company under Tread Private Ltd.)
• · Simplify complex Podium reports into friendly format such as graphs, charts, and other visual aids for management.
• · Takes photos and records of events that have been built, for example: Floriade, Summernats and Multicultural Festival 2023 etc.
• Traveling interstate for marquee builds or organizing weddings.

Project:

Worked in one month long project providing and delivering products for Australian Electoral Commission for over 200 sites across Melbourne and Sydney.

Task included mapping out the best routes for delivery drivers across these sites.

Accommodating the products into different transport modes, and communicating and organizing any alterations with the transporters constantly.

• Managing accounts payable and receivables for 3 companies, Barlens Event Hire, Barlens Exhibition and Barlens Structure Solutions by recording, documenting and scanning invoices into MCS and MYOB software.
• Paying off AP by scheduled payment terms such as mid-month and end of month payments and contractor payments on first day of every week.
• Recording expenses done on credit card every month by staff.
• Paying off bank sheet and reconciling bank statements.
• Chasing up debtors and sending out statement and invoices on daily basis.
• Organizing accommodations and travel for staff when required.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Managed filing system entered data and completed other clerical tasks.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Drafted correspondence and other documents for CFO and department heads in company's voice.

• Identified and communicated with potential customers, providing support to senior sales representatives and closing deals.
• Provided all-time great customer service, resolved any customer inquiries, answered the phone, and greeted visiting clients and business partners.
• Ranked as #1 weekly champion at branch for exceeding all sales goals and objectives.
• Collaborated with compliance team to resolve customer issues and maintain a high level of customer satisfaction.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

• Designing dynamic posters and digital media for sales and advertising.
• Worked with marketing teams to provide general marketing support to achieve and exceed business goals by preparing communication plans and deadlines.
• Worked with leaders to develop marketing communication drafts; prepared drafts of marketing communication.
• Developed systems and processes- identified and implemented effective processes and procedures to better market the firm using social media platforms.
• Using Microsoft Word & Excel, Canvas, Adobe design tools to create documents and other communications.
• Played an important role in the expansion of the firm from Canberra to Sydney by performing market analysis and researching the latest trends.