Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
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Leo Kim

Mount Sheridan QLD,QLD

Summary

Experienced professional with a strong background in customer service, team collaboration, and independent work. Skilled in multitasking, effective time management, and delivering high-quality results in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bunnings Smithfield
Cairns , QLD
08.2025 - Current
  • Assisted customers with product inquiries and store navigation.
  • Maintained a clean, organized service area for convenience.
  • Resolved customer complaints efficiently and courteously.
  • Processed transactions accurately using POS systems.
  • Monitored inventory levels and reported shortages to management.

Restaurant Waiter/ Bar back

Dundees Waterfront
Cairns , QLD
01.2024 - Current
  • Delivered exceptional customer service, ensuring a positive dining experience.
  • Managed opening/closing duties, including setup, restocking, and cleanliness.
  • Multi-tasked effectively during peak hours, overseeing multiple tables.
  • Processed payments accurately and followed restaurant policies.
  • Assisted in training new staff on procedures and customer service.
  • Collaborated with kitchen staff for timely order preparation.
  • Supported team with food and beverage delivery, and bar/host duties as needed.

Retail Worker

Universal Store Cairns
Cairns, QLD
10.2024 - 01.2025
  • Maintained clean, organized work areas for an optimal shopping experience.
  • Provided friendly, accurate customer service and product recommendations.
  • Processed payments, refunds, and exchanges with attention to detail.
  • Managed inventory by stocking shelves and organizing merchandise displays.

Salad and bread operator

soul origin cairns
Cairns, QLD
06.2023 - 02.2024
  • Prepared custom salads and managed delivery orders (Uber Eats, DoorDash, GrubHub).
  • Efficiently handled multiple tasks and communicated effectively with the team.
  • Processed orders, payments, and maintained restaurant cleanliness.
  • Restocked essentials and ensured fast service in a high-paced environment.

Rink supervisor

Cairns recreations centre
Cairns , QLD
11.2020 - 01.2024
  • Trained new employees on company policies, procedures, and work ethics.
  • Planned and facilitated recreational activities for children, including games and parties.
  • Built positive relationships with participants, ensuring a safe and enjoyable environment.
  • Assisted with setup and cleanup of recreation equipment before and after events.
  • Monitored workflow to improve time management and productivity.
  • Ensured customer satisfaction by meeting their needs and maintaining safety.

Education

High School Diploma -

Cairns State High School
Cairns, QLD
10-2024

Skills

  • Customer service
  • Time management
  • Effective communication
  • Problem-solving
  • Team building

Affiliations

  • Volleyball
  • Gym
  • Traveling

Certification

  • Red Ps
  • RSA (responsible service of alcohol)
  • Cert 3 in fitness
  • First Aid

Languages

English
Full Professional
Korean
Professional

References

  • 0448303090 (brendan, Dundees waterfront)
  • 0431221901 (Jade, Universal store)
  • 0491271185 (Minh, Soul origin manager)
  • 0457535353 (Shiny, Cairns recreational centre manager)
  • 0407692115 (Jordy, Volleyball coach)
  • 0438170573 (Brendan Begley, Cairns state high school deputy principal)

Timeline

Customer Service Representative

Bunnings Smithfield
08.2025 - Current

Retail Worker

Universal Store Cairns
10.2024 - 01.2025

Restaurant Waiter/ Bar back

Dundees Waterfront
01.2024 - Current

Salad and bread operator

soul origin cairns
06.2023 - 02.2024

Rink supervisor

Cairns recreations centre
11.2020 - 01.2024

High School Diploma -

Cairns State High School

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Leo Kim