Leo Kim
Mount Sheridan QLD,QLD
Summary
Experienced professional with a strong background in customer service, team collaboration, and independent work. Skilled in multitasking, effective time management, and delivering high-quality results in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bunnings Smithfield
Cairns , QLD
08.2025 - Current
- Assisted customers with product inquiries and store navigation.
- Maintained a clean, organized service area for convenience.
- Resolved customer complaints efficiently and courteously.
- Processed transactions accurately using POS systems.
- Monitored inventory levels and reported shortages to management.
Restaurant Waiter/ Bar back
Dundees Waterfront
Cairns , QLD
01.2024 - Current
- Delivered exceptional customer service, ensuring a positive dining experience.
- Managed opening/closing duties, including setup, restocking, and cleanliness.
- Multi-tasked effectively during peak hours, overseeing multiple tables.
- Processed payments accurately and followed restaurant policies.
- Assisted in training new staff on procedures and customer service.
- Collaborated with kitchen staff for timely order preparation.
- Supported team with food and beverage delivery, and bar/host duties as needed.
Retail Worker
Universal Store Cairns
Cairns, QLD
10.2024 - 01.2025
- Maintained clean, organized work areas for an optimal shopping experience.
- Provided friendly, accurate customer service and product recommendations.
- Processed payments, refunds, and exchanges with attention to detail.
- Managed inventory by stocking shelves and organizing merchandise displays.
Salad and bread operator
soul origin cairns
Cairns, QLD
06.2023 - 02.2024
- Prepared custom salads and managed delivery orders (Uber Eats, DoorDash, GrubHub).
- Efficiently handled multiple tasks and communicated effectively with the team.
- Processed orders, payments, and maintained restaurant cleanliness.
- Restocked essentials and ensured fast service in a high-paced environment.
Rink supervisor
Cairns recreations centre
Cairns , QLD
11.2020 - 01.2024
- Trained new employees on company policies, procedures, and work ethics.
- Planned and facilitated recreational activities for children, including games and parties.
- Built positive relationships with participants, ensuring a safe and enjoyable environment.
- Assisted with setup and cleanup of recreation equipment before and after events.
- Monitored workflow to improve time management and productivity.
- Ensured customer satisfaction by meeting their needs and maintaining safety.
Education
High School Diploma -
Cairns State High School
Cairns, QLD10-2024
Skills
- Customer service
- Time management
- Effective communication
- Problem-solving
- Team building
Affiliations
- Volleyball
- Gym
- Traveling
Certification
- Red Ps
- RSA (responsible service of alcohol)
- Cert 3 in fitness
- First Aid
Languages
English
Full Professional
Korean
Professional
References
- 0448303090 (brendan, Dundees waterfront)
- 0431221901 (Jade, Universal store)
- 0491271185 (Minh, Soul origin manager)
- 0457535353 (Shiny, Cairns recreational centre manager)
- 0407692115 (Jordy, Volleyball coach)
- 0438170573 (Brendan Begley, Cairns state high school deputy principal)
Timeline
Customer Service Representative
Bunnings Smithfield
08.2025 - Current
Retail Worker
Universal Store Cairns
10.2024 - 01.2025
Restaurant Waiter/ Bar back
Dundees Waterfront
01.2024 - Current
Salad and bread operator
soul origin cairns
06.2023 - 02.2024
Rink supervisor
Cairns recreations centre
11.2020 - 01.2024
High School Diploma -
Cairns State High School