Leo Kirkwood
Summary
I am a dedicated and motivated student who is passionate in the realm of hospitality. With a Barista Certificate and Responsible Service of Alcohol Certificate (RSA), I am highly qualified in customer service and adhering to WHS policies. In my own time, I enjoy cooking and journaling. I am a recent High School Graduate who possesses versatile skills in time management and adapting to stressful situations and is keen to start working in an urban cafe.
Overview
3
3
years of professional experience
Work History
Bar Volunteering
Wauchope Bonny Hills Surf Life Saving Club
12.2024 - 01.2025
- Poured alcoholic beverages, including custom cocktails.
- Politely served customers during peak hours and a fast-paced environment.
- Executed closing procedures in an orderly fashion such as wiping benches, stacking chairs, and collecting used glasses.
All Rounder FOH
Caramels At Cathie
11.2022 - 01.2025
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services.
- Kept the flow of the cafe maintained by washing and drying kitchen and FOH utilities.
- Limited docket errors by executing active listening to customer requests when serving.
- Carried out BOH tasks such food prep and stocking the display cabinet.
- Efficiently managed phone orders.
- Effectively sustained a rapport with customers by remembering their names and coffee orders.
- Ensured a timely service of coffees was met by extracting espresso shots on the coffee machine to assist the barista.
All Rounder
Epic Burger Shack
05.2022 - 02.2023
- Efficiently operated a grill, including its preparation and pack-down.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Trained new staff on work health and safety procedures.
Education
High School Certificate -
Camden Haven High School
Camden Haven, NSW12-2024
Skills
- Friendly and positive attitude
- Communicative
- Personal and tidy
- Responsible and dependable
- Calm under pressure
- Active Listening
Timeline
Bar Volunteering
Wauchope Bonny Hills Surf Life Saving Club
12.2024 - 01.2025
All Rounder FOH
Caramels At Cathie
11.2022 - 01.2025
All Rounder
Epic Burger Shack
05.2022 - 02.2023
High School Certificate -
Camden Haven High School
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