LEO KUNNEL
Ryde,NSW
Summary
Experienced Information Technology Security Coordinator committed to maintaining cutting edge technical skills and up-to-date industry knowledge. An extensive knowledge of software applications and operating systems with a proven track record of strong commitment to increase staff productivity. Detail oriented with excellent customer service and technical support. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
4
4
Certification
Work History
Access Control and Badging Lead - APJ
ServiceNow
Sydney, NSW
01.2024 - Current
- Collaborated with other teams to identify and resolve employee issues quickly and professionally.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Offered assistance in implementing and developing training programs.
- Created, prepared, and delivered reports to various departments.
- Coached employees through day-to-day work and complex problems.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Investigated complaints and documented findings.
- Checked credentials for all incoming employees and visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Issued access cards to authorized personnel to monitor access points.
- Responded quickly to emergency situations to assess and deflect issues.
Information Technology Security Coordinator
Splunk
North Sydney, NSW
01.2023 - 12.2024
- Provided supports and installed Mac and Windows desktop operating systems , Amazon Web Service, Microsoft office on computers.
- Administered and maintained site surveillance camera system, fire alarm system and security alarms and proactively researched and recommended updates to security solutions.
- Installed software, modified, configured and repaired hardware and resolved technical issues.
- Implemented organization policies, technical procedures and standards for preserving integrity and security of data, reports and access.
- Troubleshoot, diagnosed, documented and resolved technical issues on Windows , Mac , Microsoft Office, Outlook, network topologies, LAN/WAN connectivity.
- Maintained contact with other IT staff in other department to stay abreast of techniques, user programs and developments.
- Mapped, re-image desktop and laptop computers and conducted periodic system backup.
- Monitored, coordinated and reacts to all daily building management issues
- Installed Ricoh multi-function printers including postscripts drivers on 100+ computers
- Delivered end-users training to all levels to ensure employee proficiencies via group presentation or webinar.
- Performed high-level customer service technical support via one-one, remote access and group setting.
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades
- Setup, support visual, audio and other equipment required for conference.
- Monitored contracts and maintained expiration dates on software and equipments.
- Assisted in securing required office automation equipment and determine when new applications or hardware is needed.
- Recovered lost or corrupt Microsoft Office documents saved on both locally and remotely.
- Installed new or revised releases of software or patches on all computers.
- Consistently met, responded promptly to technical support requests according to departmental Service Level Agreement.
- Escalated identified or concern issues to supervisor.
- Identified and expedited technical issues with variety of diagnostic tools.
- Completed district wide Windows and Mac operating system migration.
- Demonstrated professionalism and courtesy with employees at all times.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Responded to security alarms, fire alarms and emergency situations, assisted in evacuation of facilities and served as liaison with local police and fire departments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Security Professional
Westfield Mall
Brookvale, NSW
04.2021 - 04.2023
- Conduct CCTV Audit.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Reported suspicious activities and persons to law enforcement.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Monitored CCTV cameras and alarm systems for security breaches.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect.
- Responded to security alarms, fire alarms and emergency situations, assisted in evacuation of facilities and served as liaison with local police and fire departments.
Control Room Operator
Investa Group
Sydney, NSW
07.2022 - 12.2022
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyze information and provided solutions to problems.
- Access cards configuration.
Network Administrator
A J Infosystems
New Delhi
01.2014 - 08.2017
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Identified and resolved network congestion issues and bottlenecks.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Analyzed network traffic and performance metrics to optimize system performance.
- Designed and evaluated WAN and LAN connectivity technologies.
Education
Cisco Certified Network Associate - Network And System Administration
CISCO
09.2018
Bachelor of Science - Computer And Information Sciences
M G University
07.2015
Skills
- Cisco Certified Network Associate
- Site Safety Coordinator
- Information Security Technology
- Information Technology Security Fundamentals
- Technology Troubleshooting
- Network Technology
- CCTV Surveillance
- Theft Prevention Training
- Emergency Evacuation
- Security Operations
- Investigation Report
- Law Enforcement
- Medical Emergency Response
- First Aid and CPR Certified
- CCTV Surveillance
- System Inspection and Maintenance
- Emergency Preparedness
- Facility and Grounds Patrols
Certification
- Security CPP20218 Certificate II -1AC
- First Aid & CPR
- CCNA
- CCNP
Timeline
Access Control and Badging Lead - APJ
ServiceNow
01.2024 - Current
Information Technology Security Coordinator
Splunk
01.2023 - 12.2024
Control Room Operator
Investa Group
07.2022 - 12.2022
Security Professional
Westfield Mall
04.2021 - 04.2023
Network Administrator
A J Infosystems
01.2014 - 08.2017
Cisco Certified Network Associate - Network And System Administration
CISCO
Bachelor of Science - Computer And Information Sciences
M G University
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