Leo Rocha
Summary
I am a business owner and a dedicated professional with over 8 years of experience. As a strong team player and leader with a positive can-do attitude. I have a proven track record in the accounts, finance, logistics, real estate, and property management sectors.
After spending 5 years working in logistics and leading operations at major companies like Qantas, I joined the founding team of HAUSH in 2019. I was responsible for HAUSH's logistics & Accommodation expansion and the operational success of the Group. Additionally, I am a licensed real estate and property manager in NSW. My involvement and alliances with student travel agencies have significantly increased the brand awareness of HAUSH.
I have established strong connections with student travel agencies, leading areas such as general management, operations, business development, and the expansion of new markets.
Overview
6
6
years of professional experience
Work History
General Manager & Financial Director
Haush Group
Kensington, NSW
05.2019 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
National Operations Manager
Skyroad Logistics
04.2022 - 09.2022
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Operated within budgetary constraints, participated in development of annual budget forecasts, and reconciled operating budget.
- Identified profitable business leads and built pipeline of prospective customers.
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Suggested corrective services to handle customer complaints.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Hired and trained 10 new employees in 4 months.
Duty Manager
Qantas Road Express
02.2018 - 04.2022
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Set goals for department and supported employees in meeting expectations.
- Oversaw logistics operations with team of 40 personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Property Manager
Aid Property
03.2019 - 04.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Education
Bachelor of Science - Economics
Federal Rural University
08.2013
Skills
- Manage Operations
- Improve Performance
- Strategic Vision
- Safe Work Practices
- Leasing and Property Management
- Team Player
- Team Leadership
- Staff Management
- Relationship Building
- Accounting Operations
- Manage Rentals
- Administrative Support
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
National Operations Manager
Skyroad Logistics
04.2022 - 09.2022
General Manager & Financial Director
Haush Group
05.2019 - Current
Property Manager
Aid Property
03.2019 - 04.2021
Duty Manager
Qantas Road Express
02.2018 - 04.2022
Bachelor of Science - Economics
Federal Rural University