Summary
Overview
Work History
Education
Skills
Stiching, Glass Painting
Timeline
Generic

Leo Venkatesh

Smithfield,QLD

Summary

Forward-thinking professional bringing more than 6.5 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices. Knowledgeable Practice Manager offering more than 6.5 years of experience working for several well-known 5 providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving 20000 patients yearly. Experienced Practice Manager successful at handling payroll administration and patient relations for 1-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach. Highly skilled and enthusiastic professional with more than 6.5 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in QLD. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level a Practice Manager position. Ready to help team achieve company goals. Ready to help team achieve company goals. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in QLD. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in QLD

Overview

24
24
years of professional experience

Work History

Practice Manager

Trinity GPs
03.2017 - Current
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of support personnel.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Addressed and remedied all patient or team member issues.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Oversaw accounting, budgeting, and financial reporting.
  • Consulted with healthcare professionals on business decisions.
  • Developed policies and procedures for effective practice management.
  • Created and implemented organizational policies and procedures.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Developed close working relationships with front office and back office staff.
  • Supervised team of 10 office personnel.
  • Supervised team of office personnel.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Supervised team of 10 office personnel.
  • Supervised team of 10 office personnel.
  • Supervised team of office personnel.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Supervised team of [Number] office personnel.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Unit Manager

ICICI Prudential Life Insurance Company
07.2006 - 08.2007
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Facilitated business by implementing practical networking techniques.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Drove sales by developing multi-million dollar contract sales.

Customer Service Representative

Arena Multimedia
01.2000 - 01.2001
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Tracked customer service cases and updated service software with customer information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

No Degree - Practice Managment

Diploma of Practice Managment
AMA Western Australia
11.2022

MBA - Business Management

Institute of Finance And International Management
INDIA BANGALORE
10.2005

Bachelor of Foreign Trade - International Business Management

Pondicherry University
INDIA POINDICHERRY
12.2003

Skills

  • Records Management
  • Referral Management
  • Resource Utilization
  • Continuous Improvement
  • Policy and Procedure Development
  • Electronic Health Records
  • Medical Personnel Recruitment
  • Workflow Management
  • Client Consulting
  • Bookkeeping
  • Schedule Management
  • Policy Development
  • Resource Allocation
  • Staff Management
  • Supplies Ordering
  • Regulatory Compliance
  • Marketing
  • Resource Management
  • Employee Performance
  • New Hire Training
  • Policy Implementation
  • Strategic Planning
  • Strategic Business Planning
  • Practice Management
  • Strategic Consulting
  • Payroll Administration
  • Workflow Planning
  • Accreditation Coordination
  • Patient Care Assessment
  • Compliance Advisory
  • Customer Satisfaction
  • Biweekly Payroll Processing
  • Records Management
  • Recruit Well-Qualified Staff
  • Organizational Goal Development
  • Administrative Staff Supervision
  • Budget Oversight
  • Performance Metric
  • Managing Files and Records
  • Managing Practice Operations
  • Problem Identification
  • Supply Ordering

Stiching, Glass Painting

Hi 


I normally do stitching ,oil painting and glass painting  at home during my leisure time.

Timeline

Practice Manager

Trinity GPs
03.2017 - Current

Unit Manager

ICICI Prudential Life Insurance Company
07.2006 - 08.2007

Customer Service Representative

Arena Multimedia
01.2000 - 01.2001

No Degree - Practice Managment

Diploma of Practice Managment

MBA - Business Management

Institute of Finance And International Management

Bachelor of Foreign Trade - International Business Management

Pondicherry University
Leo Venkatesh